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Digital signature disappears when emailed

Forum Index > Security > Digital signature disappears when emailed
2011-03-12 15:56:49
Semperfi100
Registered: Mar 12 2011
Posts: 2
Answered

Using Adobe Acrobat Pro 9.4.2. I inserted a digital signature (Certify and Sign) and it appears perfect on a pdf file I created. I emailed it to a business associate but when he opens the file, the signature is missing. I checked the original file and it is still there. Resent it, but the same thing occurs. He cannot see my digital signature. At a loss. Any help would be appreciated.
 
Ken

My Product Information:
Acrobat Pro 9.4.2, Windows
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2011-03-12 23:48:38
#1
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1875
Accepted Answer
If he's using Preview on a Mac to view the document, he won't see any signature fields. Preview has a rather limited support for PDF forms and corrupts them something awful when it saves them.
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2011-03-14 09:17:48
#2
Semperfi100
Registered: Mar 12 2011
Posts: 2
Thanks, George. Both of my recipients were using Mac's. My partner who uses a Windows based computer was fine. Is this an Adobe problem or an Apple problem?
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2011-03-14 09:28:51
#3
George_Johnson
Expert
Registered: Jul 6 2008
Posts: 1875
It is most definitely an Apple problem. There will be no problem if they install and use Adobe Reader.
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2011-04-01 07:45:05
#4
Eckles4100
Registered: Apr 1 2011
Posts: 1
What if the digital signature disappears after extracting the page from a package? There are about 45 pages to the package and I am individually extracting certain pagers. When the digital signature is in the package, it is viewable, but as soon as you extract the page from the rest of the package it disappears.
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