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Email button is not working properly

MPIT
Registered: Apr 6 2010
Posts: 5

I am having trouble with Acrobat opening an email when I click to submit an email inside the PDF. The option on the toolbar works fine, but when I click the "Submit Email" button that we have created, it brings up a screen that asks for how you send email (desktop program, internet email, etc.) and when I choose an option, it does nothing. This is only happening on two or three computers, on all of the other computers it works just fine. Any suggestions?

My Product Information:
Acrobat Pro 8.1.6, Windows
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
Interesting? These two options, the pink toolbar submit button and the button on your form are supposed to be identical. In fact, the pink toolbar button calls the code in the on form submit button.

Acrobat displays those send options only under certian circumstances. What is different about these systems?

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.php]http://www.adobe.com/devnet/acrobat/javascript.php[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

MPIT
Registered: Apr 6 2010
Posts: 5
I just found out that the problem is Acrobat 8. Some of the machines that work are running Acrobat 9 and the others are running Reader. I downloaded reader onto my machine and it worked fine....I am having the person who created it look into why this might be happening. Do you have any idea why this would happen?
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
When you "distribute" a form, Acrobat puts its own code into the submit button. This code tests for the version and type of Acrobat. And then displays these dialogs depending on the results. The code only runs in versions of Acrobat that don't understand the "Distribute" feature. Acrobat 9 is a bit more sophisticated so it handles the submit process behind the scenes. Acrobat 8 is less sophisticated, I think it probably runs the code only when the button on the form is pushed. Distribute didn't exist in previous versions of Acrobat, so you don't get a toolbar button.

Adobe has made the distribute process pretty complicated and I haven't examined every permutation of the process. It keeps changing with every version. But it comes down to this. If you are using one of Acrobats "Special" submit processes, then stick with the version of Acrobat it was created on.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.php]http://www.adobe.com/devnet/acrobat/javascript.php[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script