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Emails not being sent

Forum Index > General Acrobat Topics > Emails not being sent
2009-03-11 14:33:35
garys
Registered: Mar 11 2009
Posts: 11

I use Adobe Acrobat 8 Pro and have been using the Attach to email option regularly with Outlook 2007.

Recently we moved to an exhange hosting service whereas before we were jsut using a POP service.

Now when I try ot send an email from with Adobe. The email form pops up and I can create my email, attach a sig etc. I hit send and it appears to be sent but nothing shows up in the Sent File and nothing ever is received.

What's going on now? My host provider says they cannot see the email on their side so it appears it never leaves my machine, but no error message comes up.

I went into internet options and Microsoft Outlook is selected as my email client.

Help.

Gary

My Product Information:
Acrobat Pro 8.0, Windows
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2009-03-18 11:12:31
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What command are you using in Acrobat -- the File > Attach to Email or something else related to Forms distribution?
Can you email from within other programs that use MAPI?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-03-18 11:19:46
#2
garys
Registered: Mar 11 2009
Posts: 11
I am using the Acrobat, File, Attch to Email command. Nothing else I don't use Forms Dist. Basically I get PDF's from scans or emails that I want to send to others.

I can send emails from our Agency Management program, not sure what method it uses, but I create a basic email in their program and Outlook first saves it in the Drafts folder and then sends it out. This has been working normally.

Adobe is the one that has been not working since the switch to Exchange.
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2009-03-18 11:27:33
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Try enabling the Cached Exchange Mode. I'm not sure exactly where this is located in Outlook 2007 but this is where it is in 2003:

1. Open Microsoft Outlook.
2. Select Tools > Email Accounts.
3. Select "View or change existing email account".
4.Click Next and select Email Account.
5. Click Change.
6. Select “Use cached exchange mode”.
7. Click Next and then click Finish.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-03-18 11:30:19
#4
garys
Registered: Mar 11 2009
Posts: 11
It's already selected. (It's in Tools, Account Settings, choose the email account)
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2009-03-19 11:33:39
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What version of Windows and Acrobat (point version) are you running?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-03-19 11:41:23
#6
garys
Registered: Mar 11 2009
Posts: 11
XP SP3 and Adobe Acrobat Professional 8.1.2
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2009-03-19 11:53:23
#7
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have a limitation on file size set in Outlook? Or, is there a rule setup specific to certain types of attachments?

You might also try:
Tools>Options>Mail Setup> Send/Receive. Uncheck any box for"When Outlook is offline", restart Outlook.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-08-27 12:25:28
#8
Cinders
Registered: Mar 10 2009
Posts: 4
I have a similar issue with trying to send a PDF through Outlook, but my problem occurs when I try to send the PDF while it's open and I click on the mail icon. I have MS Outlook 2003, MS Windows XP, Adobe Acrobat 9.1.3. This only happens when I have a PDF open and try to send it by clicking on the mail icon from the toolbar. My computer absolutely freezes for quite some time, and on many occasions I've had to shut down my computer. Otherwise, all other ways to send a PDF work just fine. I should also point out that this feature worked absolutely fine a few months ago. It seems to have recently started. I don't recall any changes to our system at work, so I don't know what the problem could be. Our IT people are stumped on this as well.
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2009-09-09 09:14:55
#9
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Cinders wrote:
I have a similar issue with trying to send a PDF through Outlook, but my problem occurs when I try to send the PDF while it's open and I click on the mail icon. I have MS Outlook 2003, MS Windows XP, Adobe Acrobat 9.1.3. This only happens when I have a PDF open and try to send it by clicking on the mail icon from the toolbar. My computer absolutely freezes for quite some time, and on many occasions I've had to shut down my computer. Otherwise, all other ways to send a PDF work just fine. I should also point out that this feature worked absolutely fine a few months ago. It seems to have recently started. I don't recall any changes to our system at work, so I don't know what the problem could be. Our IT people are stumped on this as well.
Do you have all the most recent updates for Outlook 2003 installed?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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