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Garbled text

DonF
Registered: Oct 7 2009
Posts: 4
Answered

I just downloaded Acrobat reader into a new Vista computer for a client. He also runs Microsoft Office 2007. When he tries to open a pdf attachment from email, all he gets is a lot of garbled text. Is there a fix?

My Product Information:
Reader 9.1.3, Windows
radzmar
Expert
Registered: Nov 3 2008
Posts: 1202
The problem description is not really enlightening so far.
What mail application do you use?
What's the part of Office 2007 in this case?
What is the text look like and how should it look normally.

Does this problem only apprear with attached pdf-files from a mail?

If so, ask the sender to send you a pdf twice.
Once as pdf and then also packed into a zip file.
Check if the unpacked file get's destroyed.
Is it destroyed (every time), the reason may be the mail application you use or the mail provider's application.
Then you really should test another mail application/provider.
If the problem happens only with files from a specific sender, you don't have a change to solve the problem by yourself.

radzmar
LoveCycle Blog
Documents you need:
LiveCycle Designer ES2 Docs

DonF
Registered: Oct 7 2009
Posts: 4
Its not that complicated. It is not the email provider. We use Outlook 2007. Acrobat Reader does not open any pdf file on this computer. It looks like ^8hgg &^ il*.
When the file is sent to another computer it works as it should so I doubt that it is the sender that is the problem.
DonF
Registered: Oct 7 2009
Posts: 4
I found the problem. pdf files were keyed to Microsoft Word. I opened the Copntrol Panel and changed to Acrobat and everything works beautifully. DonF