Adobe Acrobat

2010-11-24 05:12:58

Registered: May 16 2006

Posts: 11

Answered

Acrobat Pro X

How do I get to the Adobe Acrobat Pro X Help please?

When I click on the Help menu, I get this message:

Adobe AIR
This installation of this application is damaged. Try re-installing or contacting the publisher for assistance.

---

The same problem occurs with CS5 Design Suite. Elsewhere, I found that others have reported the same issue and someone kindly provided a link to a download of the Help in pdf. Is there something similar for APX?

My Product Information:
Acrobat Pro 10.0, Macintosh

2010-11-24 05:22:19

Registered: May 16 2006

Posts: 11

I've solved the problem albeit indirectly. The link to download the documentation is http://help.adobe.com/en_US/acrobat/pro/using/acrobat_X_pro_help.pdf

Just a pity I can't access help from within the application.

2010-11-24 05:45:35

lkassuba

Registered: Jun 28 2007

Posts: 3636

Have you tried repairing your Acrobat installation to see if it corrects the problem?

Here is the link to the Online Help as well:
http://help.adobe.com/en_US/acrobat/pro/using

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-24 06:24:13

Registered: May 16 2006

Posts: 11

Thank you, and how do I go about repairing the installation?

2010-11-24 07:53:12

gkaiseril

Registered: Feb 23 2006

Posts: 4307

Because you error message list AIR as having a problem, you may need to update Adobe AIR.

George Kaiser

2010-11-24 08:05:49

Registered: May 16 2006

Posts: 11

I've updated AIR today, but no change. Maybe I need to do a re-start, if so I'll do that for tomorrow.

2010-11-24 11:46:39

lkassuba

Registered: Jun 28 2007

Posts: 3636

Help > Repair Acrobat

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-25 00:51:49

Registered: May 16 2006

Posts: 11

There isn't Repair Acrobat on Help!

I have Acrobat Pro X (upgrade)

2010-11-25 05:31:13

lkassuba

Registered: Jun 28 2007

Posts: 3636

It's under the main Help menu in Acrobat X and the command is called Repair Acrobat Installation.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-25 06:03:52

Registered: May 16 2006

Posts: 11

Were I able to see Repair Acrobat anywhere on the menus including Help I should not be posting.
On the Help menu on the main menu the words Repair Acrobat do not appear, they are not grayed out, nothing.

2010-11-25 06:17:36

#10

lkassuba

Registered: Jun 28 2007

Posts: 3636

What Mac OS are you running Acrobat X on? Is this a customized installation of Acrobat?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-25 06:40:10

#11

Registered: May 16 2006

Posts: 11

No it's not customised.
It's a upgrade from Acrobat Pro 9 (whose Help menu has the Repair feature)
The Mac OS is OS X, v10.6.5

(I do have a Quite Imposing plug-in on Acrobat 9 Pro but that's not yet been updated/released for X)

As I said, the same problem accessing the on-help Help affects the Design CS5 apps. Apparently it's a known bug which Adobe has not been in any hurry to fix.

2010-11-25 07:46:45

#12

lkassuba

Registered: Jun 28 2007

Posts: 3636

I'm wondering if the problem may be related to having both Acrobat 9 and Acrobat X on the same system, which is not a recommended configuration.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-25 07:51:34

#13

Registered: May 16 2006

Posts: 11

You may be right, but I'll live with it until Quite Imposing updates its plug-in.
Presumably once that's available and updated, I simply uninstall AP9Pro and re-start?

It doesn't explain the same problem re the missing Help with Photoshop CS5, Indesign CS5 and the other Design CS5 apps.

2010-11-25 07:57:29

#14

lkassuba

Registered: Jun 28 2007

Posts: 3636

My only other suggestion might be to re-install Acrobat X to see if it corrects any of these issues.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-11-27 10:34:24

#15

Yakult

Registered: Nov 27 2010

Posts: 1

Accepted Answer

I got the same problem after the latest AIR update. It was seriously annoying. I ended up using Revo Uninstaller (you can find it on Download.com) to get rid of every last trace of AIR from my HD and then doing a fresh install of it. Seemed to do the job!

2010-11-28 02:18:15

#16

Registered: May 16 2006

Posts: 11

Thanks.

1 Unfortunately, it would seem Revo doesn't work on iMacs but I've already got CleanApp, also AIR comes with its own uninstaller so I've done that too.

2 Re the repair feature on APX Pro I'll wait until I can update Quite Imposing plug-in, then uninstall AP9 and reinstall APX.

I'll let you know what transpires.

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