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*HELP* Linking problems from OSX to PC

Forum Index > General Acrobat Topics > *HELP* Linking problems from OSX to PC
2009-03-31 09:28:12
dannyv
Registered: Mar 31 2009
Posts: 9

Hi everyone,

I have a pdf that is linking to various documents contained in another folder. I am then zipping up a folder containing the PDF and the folder with the attachments. I have sent this to my colleagues in the office and it seems to work fine for them (we all use macs).

The problem I am having is when I send the zip file to the client (who use PCs) whenever they click a link the message "There was an error opening this document. This file cannot be found" comes up.

Does anyone know why this is happening?

Any help would be much appreciated! and I'm sorry if this should be in a specific topic... I wasn't sure which one it would go in.

Dan.

My Product Information:
Acrobat Standard 8.0, Mobile
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2009-03-31 10:04:10
#1
gkaiseril
Expert
Registered: Feb 23 2006
Posts: 4307
You have to use realative links within you PDF. Also the receiver has to create the same directory structure from the lowest common directory to keep the links relationships.

George Kaiser

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2009-03-31 10:44:14
#2
dannyv
Registered: Mar 31 2009
Posts: 9
At the moment I have my main file on the desktop entitled "Toolkit Tester". Inside this is the main PDF and another file entitled "Files" with all of my linked files in.

Is there a way to make my links relative? At the moment I have just been pointing to them with the link tool and using the "open file" option. It doesn't seem to give me the option to make it a relative link...

Thanks for your help
Dan
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2009-03-31 21:01:51
#3
daka630
Expert
Registered: Mar 1 2007
Posts: 1420
The link path, from the desktop, must first pass through the local machine's "front door" to the HDD.
For a PC this is "c:"
Cannot recall what the "name" is on a Mac; but I don't think it is "c:"
(HD:DirectoryName:filename.ext (?)).

Make a directory at the root level of your HDD.
e.g., "TopFolder"
Put the linking PDF in "TopFolder"

Make a sub-directory in "TopFolder" (e.g., "TheFiles").
Copy all the target PDFs into "TheFiles".

Create all links from linking PDF to target PDFs from within this directory hierarchy.
Zip "TopFolder" and its contents.
Tell those to whom you send the zip to put the zip file on the desktop and to extract using folder names.

Links ought to work (Mac | PC).

Useful reference:
PDF Reference document - see "File Specification"

Be well...

Be well...

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2009-04-02 03:47:49
#4
dannyv
Registered: Mar 31 2009
Posts: 9
Hi everyone, thanks for your input.

I am still having the same problem... I think its something to do with zipping up the files as when a PC unzips the folder it creates files with duplicate names, then the links do not know which is the correct file to go to find the attachments...

Another way to combat this problem would be to attach all the files to the PDF (thus having just one pdf doccument with all the files embedded inside it). This idea works fine apart from I have not found out a way to link to opening the word documents contained within the PDF as attachments... does anyone know how to do this? Can it be done?

Many thanks,
Dan
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