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Link to PDF in Outlook opens then closes immediately

2008-10-20 08:43:02

cjbingham

Registered: Oct 20 2008

Posts: 6

Answered

Running Windows XP, Acrobat 7.0.
When I follow an HTML link from an Outlook message, the PDF file opens for a second, then closes immediately. No issues with opening PDF's from saved files.

My Product Information:
Acrobat Standard 7.0, Windows

2008-10-20 11:45:56

lkassuba

Registered: Jun 28 2007

Posts: 3636

There was an issue associated with this when "Display PDF In Browser" was deselected in the Internet preferences in Acrobat or Adobe Reader 7; however, it was corrected with 7.0.8 update.
What point version of Acrobat 7 are you using?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-10-20 11:50:36

cjbingham

Registered: Oct 20 2008

Posts: 6

7.0.0

2008-10-20 11:54:15

lkassuba

Registered: Jun 28 2007

Posts: 3636

Try updating to 7.0.8 or later to correct the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2008-10-20 12:59:22

maroparo

Registered: Oct 20 2008

Posts: 1

I recently installed Acrobat 9.0 Pro and when I open Microsoft Outlook I do not see the option Adobe PDF which would allow me to archive my email as pdf's. What am I doing wrong?

2008-10-21 09:38:34

lkassuba

Registered: Jun 28 2007

Posts: 3636

maroparo wrote:

I recently installed Acrobat 9.0 Pro and when I open Microsoft Outlook I do not see the option Adobe PDF which would allow me to archive my email as pdf's. What am I doing wrong?

This problem is usually associated with the PDFMaker macro (Adobe PDF option in Outlook) being on the Office 2007 application's Disabled Items list. Here is a [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403561&sliceId=1]technical note[/url] to correct the problem.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.