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:mad: error after saving- Cannot Save PDF from Email!

Forum Index > General Acrobat Topics > :mad: error after saving- Cannot Save PDF from Email!
2007-10-23 07:53:05
mpluff
Registered: Oct 23 2007
Posts: 4

Every time I try to save a pdf file that I open directly from an email I get the following error message- and the changes I make are not saved:

"This document was successfully saved, but an error occurred after saving the document. Please close and reopen the document."

I am using Acrobat 5.0 (full version), Windows XP, and Outlook 2003 (in an Exchange environment). No changes to the versions of Acrobat or any other software have occurred recently and the problem just began last week.

Anyone have any ideas as to what causes the above error??

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2007-10-23 09:29:04
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Acrobat 5 wasn't tested under Windows XP but 5.0.5 was. Outlook 2003 was never tested for Acrobat 5 either.

Are your PDFs saved locally or on a network? Do the PDFs contain digital signatures?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2007-10-23 09:35:48
#2
mpluff
Registered: Oct 23 2007
Posts: 4
Sorry, the actual version of Acrobat is 5.0.5.

Files are saved on a network, but the files in question are attached to an email. I do still get the same error when I save the pdf to my desktop though.

No digital signatures are used.

We have been using this process for updating pdf files then forwarding them on to our customer's for a couple years now with no software upgrades, but the problem just arose last week.

I was hoping that error was related to something specific so that it would point me in the right direction to resolve the issue. It is a very vague error message.

Thanks!
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