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Missing Network Drives in Acrobat Professional

Forum Index > General Acrobat Topics > Missing Network Drives in Acrobat Professional
2008-10-08 10:44:55
bpasternak
Registered: Oct 8 2008
Posts: 5

I have a couple of users running Vista that have drive letters mapped to a server that are visibile in Windows Explorer but not in File, Open dialog box of Acrobat Professional v8. If you double-click on a PDF file in Windows Explorer from a mapped drive to open the file you get a pop-up error stating "There was an error opening this document. This file cannot be found."

Does anyone have any idea what could be wrong? Any help would be greatly appreciated!

Thanks,
Brett

My Product Information:
Acrobat Pro 8.1, Windows
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2008-10-10 07:50:47
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are you opening these PDFs from another application (i.e., VB) or just directly from within Acrobat? Generally this error is associated with opening a PDF from another application. There is more detail on this error in the following [url=http://www.acrobatusers.com/forums/aucbb/viewtopic.php?pid=3591]FAQ[/url].

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-10-10 08:33:23
#2
bpasternak
Registered: Oct 8 2008
Posts: 5
The issue occurs directly within Acrobat. When the user clicks File and Open none of the mapped drives appear. They can access networked PDF files via a UNC path, but not via their mapped drives.

Additionally, when they are in Windows Explorer and double-click on a file they get the "There was an error opening this document. This file cannot be found." erro message.



Thanks,
Brett
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2008-10-14 10:49:17
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
If you create a new administrator account on these machines does this error still occur?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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