Windows XP Pro SP3
User has Adobe 8 STD and 9 Reader.
Recently as soon as she double clicks any Adobe app, all 3 monitors starts to flash for about 30 seconds.
Occasionally happens with Word or Outlook but always with Adobe.
Monitor screen flashes for 30 sec when Adobe is opened
2010-07-06 11:10:08
My Product Information:
Acrobat Standard 8.0, Windows
Acrobat Standard 8.0, Windows
2010-07-07 13:30:51
#2
Not sure but I lowered the Hardware Acceleration bar to the lowest and now only monitor 2 and 3 are flashing when Reader 9 is opened
thx.
thx.
2010-07-08 03:22:08
#3
Did you try turning on/off the 2D graphics acceleration in 9? Edit > Preferences > Page Display category.
2010-07-08 06:21:56
#4
Sorry but I dont see any 2D acceleration in the Page DIsplay page. There are 3D & Multimedia, Measuring (2D), (3D). On my computer, when I go into the Preferences, all of my monitor flashes for 5 secs and the same for the 3D & Multimedia. Unfortunately I dont know which setting to tweak for the fix.
Thx.
Thx.
2010-07-08 06:31:55
#5
Edit > Preferences > Page Display category in the Rendering area there is a check box for "Use 2D graphics acceleration".
2010-07-08 06:38:05
#6
Sorry but the items are:Smooth line art, Smooth images, Use local fonts, Enhance thin lines, Use page cache, and the Smooth test is set to: For Laptop/LCD screens.
Thx
Thx
2010-07-08 07:21:11
#7
You said this was Reader 9, correct? If so, you should see the following screen:
https://acrobat.com/#d=RJMmxXVo8d8ZkJRw1V*5Eg
https://acrobat.com/#d=RJMmxXVo8d8ZkJRw1V*5Eg
2010-07-08 07:44:46
#8
Unfortunately that item is not there. I have Adobe Reader 9 Ver 9.3.3.
Thx.
Thx.
2010-07-08 08:05:37
#9
Well that must be because Reader doesn't think you have 2D acceleration. Do you any of the following graphics accelerators?
http://kb2.adobe.com/cps/405/kb405218.html
http://kb2.adobe.com/cps/405/kb405218.html
2010-07-08 08:11:04
#10
Unfortunately, all PC's are issued out from my company "Depot", so whatever video cards are in there is what I have to deal with.
Thanks again for helping.
Thanks again for helping.
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.