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"Network or Communication problems"

Forum Index > General Acrobat Topics > "Network or Communication problems"
2008-10-15 13:57:13
Jdoster
Registered: Oct 15 2008
Posts: 2

Outlook 2003
Acrobat Professional 8.0 with all new updates.

I have an issue when one of my users try's to send a PDF to E-mail as an attachment. When he goes to send the email a message box will appear with the following:
"Operation Failed due to Network or Communication Problems..." This will happen randomly with no rhyme or reason. Then Outlook freezes and I have to ctl+atl+del to end the process and restart. He then will do everything all over again and it will go through. It will work for a day or so then it will happen again or it will happen a few times a day.

Any ideas at all? I've been searching the web and have found nothing. Any help would be very appreciated.

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-10-17 06:19:21
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
You can try setting the cached exchange mode to see if it corrects the problem:

1. Open Microsoft Outlook.
2. Select Tools > Email Accounts.
3. Select "View or change existing email account".
4.Click Next and select Email Account.
5. Click Change.
6. Select “Use cached exchange mode”.
7. Click Next and then click Finish.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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