These forums are now Read Only. If you have an Acrobat question, ask questions and get help from one of our experts.

NO toolbars in Pro 8 when open doc- changing doc prefs does NOT help

salmonsm
Registered: Jun 17 2008
Posts: 8

Just out of the blue, starting just recently, whenever I open ANY new document all toolbars disappear. F8 will bring back the default toolbars. I have the preference in the Documents category to allow documents to hide the menu bar, etc. DESELECTED.

Anything else I can try? registry hack? beyond reinstalling, which I could do but it's a pain in this rather large, compartmentalized office.

Next thing I might try is therapy!

Thanks.

My Product Information:
Acrobat Pro 8.0, Windows
rhickey
Registered: Sep 27 2007
Posts: 84
From here: http://kb.adobe.com/selfservice/viewContent.do?externalId=333213
Try This:

Re-create the Acrobat preferences folder.

Re-create the Acrobat file based preferences folder to eliminate problems that damaged preferences cause. Acrobat will recreate the preference files on launch when the preference files do not exist. Most user specific settings are stored in the registry. Most preference problems are caused by these file-based preferences, although the majority of the Acrobat 's preferences are stored within the registry.

Note: Custom settings for Collaboration, JavaScripts, Organizer, Security, Stamps, Color Management, Auto Fill, Web Capture and Updater will be affected by using this solution.

To re-create the Acrobat Preferences folder:

1. Quit Acrobat.
2. In Windows Explorer, go to c:\Documents and Settings\ [User Name] \Application Data Adobe\Acrobat\8.0 folder and move the Preferences folder to another location (for example, C:\Temp).
3. Launch Acrobat.

If the problem recurs after you re-create the Acrobat Preferences folder, then the problem isn't related to the Preferences folder. To restore custom settings, drag the folder you moved in step 2 back to its original location, and then click Yes To All to replace the new Preferences folder.