I use Acrobat Pro 9.4.4 to create (print) files for subsequent transmission to my clients. My client presently uses something called "ecopy" to try and open these files and frequently finds that ecopy indicates the file is corrupted and will not open, this wastes their time and mine. However, on inspection of the original file and email transmission to other destinations the files open without difficulty in Acrobat Reader.
I have found a kludge to stop this which requires me to reprint the alledgedly corrupt Acrobat file. This is inconvenient. Pursuading my client to alter their IT setup to use reader is not a viable solution. Is there anything I can change to the way Acrobat Pro prints which would rectify this problem and avoid me wasting time reprinting perfectly good files.
Opening Acrobat PDF files in ecopy (corrupted)
2011-09-12 03:05:05
My Product Information:
Acrobat Pro 9.4.3, Windows
Acrobat Pro 9.4.3, Windows
2011-09-12 05:12:57
#2
I assume they're using "eCopy" from Nuance, in which case as try67 says, you need to talk to them.
Probably the most common reasons for a third-party tool to say a PDF file is "corrupted" are when it's encrypted with an algorithm they don't support, such as a digital certificate or higher-level password hash; or when it's saved in a later PDF format (such as PDF/1.7).
Assuming the invoice has no interactivity, a quick test would be to print to PDF/X-1a:2001 (there's a Distiller preset for it) - that will make a non-secured file in the early PDF/1.4 format, which pretty much anything should be able to read.
Probably the most common reasons for a third-party tool to say a PDF file is "corrupted" are when it's encrypted with an algorithm they don't support, such as a digital certificate or higher-level password hash; or when it's saved in a later PDF format (such as PDF/1.7).
Assuming the invoice has no interactivity, a quick test would be to print to PDF/X-1a:2001 (there's a Distiller preset for it) - that will make a non-secured file in the early PDF/1.4 format, which pretty much anything should be able to read.
By the way, why are you printing PDF files from Acrobat instead of just saving them?
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