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PDF page is empty/blank in acro 9, same page has content in acro 8

Forum Index > General Acrobat Topics > PDF page is empty/blank in acro 9, same page has content in acro 8
2010-06-28 12:29:44
jcallis
Registered: Jul 26 2006
Posts: 22

Have a PDF page that shows as empty with nothing on the page when viewed in Acrobat pro 9.3.1
Open this same file in Acrobat pro 8.2.1 and the page is full of type.
What could be causing this to display and print this way?

Thanks

My Product Information:
Acrobat Pro 9.3.1, Macintosh
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2010-06-30 10:51:56
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have the following preference set in Acrobat 9, Edit > Preferences > Page Display > "Show large images"? If so, can you post an example? Acrobat.com has a free service to post files.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-06-30 11:27:52
#2
jcallis
Registered: Jul 26 2006
Posts: 22
Yes, this option is checked in Acrobat 9. The page in question is not an image/scan.
Tried uploading to acrobat.com but it errors at upload stage on mac or pc for me.
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2010-07-01 03:38:12
#3
Merlin
Acrobat 9ExpertTeam
Registered: Mar 1 2006
Posts: 766
jcallis wrote:
Have a PDF page that shows as empty with nothing on the page when viewed in Acrobat pro 9.3.1
Open this same file in Acrobat pro 8.2.1 and the page is full of type.
What could be causing this to display and print this way?
Hi, do you know how this PDF was made?
(File menu > Properties)
???

abracadabraPDF.net

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2010-07-01 04:19:50
#4
jcallis
Registered: Jul 26 2006
Posts: 22
Producer is Creo normalizer
Version is 1.3
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2010-07-01 04:53:50
#5
Merlin
Acrobat 9ExpertTeam
Registered: Mar 1 2006
Posts: 766
jcallis wrote:
Producer is Creo normalizer
Version is 1.3
Yep…
Try to optimize using Acrobat 8 > Advanced menu > Optimize
If optimizing can't solve the issue you should try to "refry" the PDF (using Distiller or the AdobePDF virtual printer).

;-)

abracadabraPDF.net

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2010-07-01 05:27:52
#6
jcallis
Registered: Jul 26 2006
Posts: 22
Auctually just opening the page in 8 and saving it fixes whatever is wrong.
What I need to understand is how to tell something is wrong when viewing in acrobat 8. Since 8 displays the page contents but when viewed in 9, or PDF library 9 is used, the page shows blank. What is making 9 so sensitve when 8 could deal with it?
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