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problems with hyperlink/email address

Forum Index > General Acrobat Topics > problems with hyperlink/email address
2009-11-05 09:10:32
chasmacey
Registered: Nov 5 2009
Posts: 3

Hi,

I have a user who when converting a word 2007 document into pdf using Acrobat V9.0 the email address hyperlink does not convert the text correctly ie. in the word document the Email address tracey [dot] higgs [at] xxxxxx [dot] org [dot] uk becomes [dot] higgs [at] xxxxxx [dot] org [dot] uk in the pdf. Does anyone have an idea what might be causing this please ?

Thanks Chas

My Product Information:
Acrobat Pro 9.1.3, Windows
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2009-11-05 11:33:53
#1
SeattleUser
Registered: Nov 21 2008
Posts: 108
Chas, I'm on Windows XP Pro SP3 using Acrobat Pro 9.1.1 and Word 2007...I did not run into any problems when I ran some tests. A few things to check:

- Make sure there isn't a space between 'tracey' and the period
- Make sure Windows XP is patched to the latest service pack
- Make sure that your version of Acrobat has the latest patch installed
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2009-11-06 04:44:24
#2
chasmacey
Registered: Nov 5 2009
Posts: 3
Hi SeattleUser,

Thanks for the response.

There are definately no spaces and the Tracey part of the string is completely missing from the converted text.

I will ensure the user has the latest updates to both XP and Acrobat and let you know if this solves the problem.

Regards Chas
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