Adobe Acrobat

2007-11-03 15:05:55

pddqa

Registered: Nov 3 2007

Posts: 6

I have downloaded Acrobat Reader 8.1 at least twice, but when I try to open a PDF document from the internet, I get an error: "there was a problem with adobe acrobat/reader. please exist adobe acrobat/reader and try again." When I click OK, a dialog box opens asking whether I want to find an application or save. If I go to find, it just gets me back to where I would download Acrobat Reader. If I click save, then try to open, it does not seem to find that I have Reader installed. What do I do? Thanks,
Patrick

My Product Information:
Reader 8.0999999999999996447286321199499070644378662109375, Windows

2007-11-03 17:24:08

pddesigner

Registered: Jul 9 2006

Posts: 858

This Adobe article may help solve the problem.

[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=328637&sliceId=1]http://kb.adobe.com/selfservice/viewContent.do?externalId=328637&sliceId=1[/url]

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

2007-11-03 19:14:05

pddqa

Registered: Nov 3 2007

Posts: 6

Thanks a lot for the very quick response and the information. I think that info is for a MAC and I have a PC with Windows XP, so I could not use those instructions. There is not "preferences" option under my internet explorer toolbar or wherever. If you have the info for my pc and platform, that would be great!
Thanks

2007-11-03 19:16:45

pddqa

Registered: Nov 3 2007

Posts: 6

:Thanks a lot for the very quick response and the information. I think that info is for a MAC and I have a PC with Windows XP, so I could not use those instructions. There is not "preferences" option under my internet explorer toolbar or wherever. If you have the info for my pc and platform, that would be great!
Thanks

2007-11-05 04:50:14

lkassuba

Registered: Jun 28 2007

Posts: 3636

Hi pddqa,

Here is the information for the Windows platform:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=328233&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=328233&sliceId=2[/url]Hope this helps,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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Reader does not function...