Adobe Acrobat

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I get Scanning cancel error with Acrobat X Pro and HP C6100 Series All-in-one printer. Lost two days trying to fix it. Hope you can help.

I've included all my system info below.

-Uninstalled and reinstalled all HP software as well as Acrobat X software. (downloaded latest driver from HP)
-Turned of and unpluged printer
-Tried dozens of configuration options
-Only 1 version of Acrobat installed - 10.0.3

HP C6150 All-in-One
Driver Version: 8.0.0.1 (11/10/2006)

Thanks!

SYSTEM INFORMATION
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System Information
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Time of this report: 5/21/2011, 18:30:51
Machine name: 2009LAPTOP
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.101014-0432)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Qosmio G45
BIOS: v2.20
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2046MB RAM
Page File: 1676MB used, 2653MB available

2011-05-31 11:27:50

USEYOURHEAD

Registered: May 26 2011

Posts: 3

How or where can I get some help for this? Nobody responded. Please help.

2011-05-31 11:43:58

lkassuba

Registered: Jun 28 2007

Posts: 3636

Accepted Answer

Have you tried selecting "Custom Scan" command from Acrobat X? When the window pops up, choose the "Options" button and select "Native Mode" and "Show Scanner's Native Interface".

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2011-08-02 16:54:28

I'll try this again. Thanks for answering.

I've resorted to using my Apple and Image Capture.

But I'll try your suggestion.

Thanks again.

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Scanning cancel error - HP6100 Printer