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Something is Missing

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2009-12-13 01:48:04
MyKitty
Registered: Dec 13 2009
Posts: 2

New to this board and would appreciate it if someone can advise me on my problem

Someone sent me a PDF, when I went to open it, it just stated "Loading" and never went anywhere,
I have shortcut on desktop for Adobe Acrobat 5.0 and Adobe Reader 8.17
when I click on either one I get a message "can't be found" did a search and the files are every where, (on both programs), I checked in control panel/add remove and both of them are there, now I would like to remove them and start all over again,
1. If I remove them will they remove all the files also in the registry (as I will not touch the registry at all, as I do not understand it)
2. I only need adobe as a reader and to print info (if needed)
3. I do not know what happened that caused this problem.

Using..Windows xp sp3, (home edition)
Mozilla/Firefox 3.5.5

My Product Information:
Acrobat Standard 8.1.7, Windows
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2009-12-13 07:03:29
#1
gkaiseril
Online
Expert
Registered: Feb 23 2006
Posts: 4308
Adobe advises against mixing versions and products. This is done because there are shared files used by the products and these shared files can have different content, instructions, than a previous version or between Acrobat and Reader.

You could try repairing the products.

You my need to run a Microsoft installation cleaner or checking Adobe's knowledge base for instructions on how to fully remove one of the products, but this will require editing the Windows registry.

George Kaiser

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