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Unable to open PDF files

2010-11-29 09:31:15

angusatadobe

Registered: Nov 29 2010

Posts: 1

I have Win 7 and was using Reader 9 just fine. I upgraded to Reader X and now when I try to open a PDF file in a variety of web pages all I get is a dark Grey screen. I have tried repairing the Reader. I have removed the registry keys specified in your tech note, I have made sure all of the explorer references are correct....nothing.
What next please (or can I download Reader 9 from somewhere and go back to where I was????)

Help, please,

Angus

My Product Information:
Reader, Windows

2010-12-02 06:07:00

lkassuba

Registered: Jun 28 2007

Posts: 3636

Do you still have an older version of Acrobat and/or Reader installed?

In Reader X there is a new preference under Edit > Preferences > General category called "Select Default PDF Handler". This allows you to select the PDF application used for viewing PDF files in a web browser. Do you have this set to Reader X?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.