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Unable to open PDF files with 9.x but can be opened with 8.x & 7.x

Forum Index > General Acrobat Topics > Unable to open PDF files with 9.x but can be opened with 8.x & 7.x
2010-03-09 06:46:29
Yann
Registered: Mar 9 2010
Posts: 5

Bonjour,

I'm new here. So if I do a mistake, please say me.
I searched over internet a solution without success. So you're my last hope ;-)
Google give me no answer for "unable to see QuickReport PDF files".

We use for "Accounting" a software called "Sage Ligne 1000".
In "Sage Ligne 1000", we can export informations to PDF.
Sage use to create PDF Files "QuickReport" (dont ask me why, it was there before me).

In PDF files I can see :
Software use : QuickReport
PDF conversion tools : PsQRFilters V1.1 for QuickReport (www.pragnaan.com)
PDF version : 1.3 (Acrobat 4.x)
Size : 100.02 Ko
Paper size : 210 x 297 mm
Page Number : 2
"Tagged PDF" : no (sorry for my translation of "PDF Balisé")
Show fast web : no

My problem is on readers 9.x et acrobat standard 9.x :
- in Adobe Acrobat Reader 7.x & 8.x (8.1.0) we can see/print the PDF files normaly. (I can see property like below)
- in Adobe Acrobat Reader 9.x (9.1, 9.2, 9.3, 9.3.1), I can't open PDF files from Sage with the error : "An error occured during document opening. Unable to open file because there is no page inside." (my translation)
- in Adobe Acrobat 9.0.0 standard : same probleme = "Unable to open file because there is no page inside."

I know the generator is not Acrobat. But why we were able to create/open files before with 7 & 8 version of the reader and not now with the 9.x version ? Any idea ? Any way to focus ?

Thanks for your help.

Yann

My Product Information:
Reader 9.2, Windows
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2010-03-10 09:17:24
#1
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
The raw PDF format is very complex and multilayered. Many 3rd party PDF creation tools implement one or more PDF features incorrectly. Early versions of Acrobat/Reader were very forgiving with errors in the file structure. And would even correct errors when the file was saved.

But in Acrobat 7 Adobe started to get more strict with complience to the specification. Each version after that has become more strict. The most likely problem with your PDF generator is that it is creating PDFs incorrectly. This is a very common problem with older software. You need to get a new generator.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.html]http://www.adobe.com/devnet/acrobat/javascript.html[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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2010-03-10 09:52:01
#2
Yann
Registered: Mar 9 2010
Posts: 5
Thanks Tom for your answer. ;-)
Is there any way to have a real error message when opening a pdf file in acrobat 9 standard ?
Or it's already the error : no information in the 1st layer...

Yann
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2010-03-10 11:46:03
#3
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
You get what Acrobat gives you. If it can't open the file you're only solution is to either create it a different way, or use Acrobat 7 or 8 to fix it up with the optimizer tool.

Thom Parker
The source for PDF Scripting Info
[url=http://www.pdfScripting.com]pdfscripting.com[/url]

The Acrobat JavaScript Reference, Use it Early and Often
[url=http://www.adobe.com/devnet/acrobat/javascript.html]http://www.adobe.com/devnet/acrobat/javascript.html[/url]

Then most important JavaScript Development tool in Acrobat
[url=http://www.pdfscripting.com/public/34.cfm#JSIntro][b]The Console Window (Video tutorial)[/b][/url]
[url=http://www.acrobatusers.com/tutorials/2006/javascript_console][b]The Console Window(article)[/b][/url]

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

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2010-03-11 03:46:23
#4
Yann
Registered: Mar 9 2010
Posts: 5
Ok Thanks. I'm going to test the optimizer tool. ;-)

Yann
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