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Unable to save

Forum Index > General Acrobat Topics > Unable to save
2007-06-05 13:41:33
ibgrate
Registered: Jun 5 2007
Posts: 4

We have users that are appending PDF documents on a network, when they go to save they are unable to do so. It states the document is either read only (which it is not) or open by another user (which I don't believe it is). What may be the problem?

My Product Information:
Acrobat Pro 8, Windows
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2007-06-06 07:48:17
#1
pddesigner
Registered: Jul 9 2006
Posts: 858
You must enable Adobe Reader Usage Rights in the original document created in Acrobat. Make sure to include a Save button on the document. All users should have the latest version of Adobe Reader.

Use this JavaScript in the page properties to check the users version of Adobe Reader.

if (app.vewerVersion < 8) {
app.alert("You must have Adobe Reader 8.0 or later to open this document.\n\nGet the latest Adobe Reader at [url=http://www.adobe.com/products/acrobat/readstep2.html"]http://www.adobe.com/products/acrobat/readstep2.html"[/url], 2 ,2)
this.closeDoc(true)

My favorite quote - "Success is the ability to go from one failure to another with no loss of enthusiasm.

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2007-06-06 13:04:31
#2
ibgrate
Registered: Jun 5 2007
Posts: 4
I don't think I was clear. The users aren't using Acrobat Reader, they are using Acrobat. In the latest case brought to my attention the user had Acrobat Professional 8.0.
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2008-01-18 09:58:58
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
A suggestion to correct this issue is posted at:
http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=2618

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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