I have read some of the postings with regards to Printer issues, however, I don't know if this one has been covered so far:
Issue is with two users I have here. They are both Printing to an HP LaserJet 2055. They are able to print without any problem with other applications however with PDFs, the Acrobat program sees the printer, you direct it to print, but no print processing is happening.
Direct it to another Printer, it is fine.
The workaround discovered is going into 'properties' of the HP printer, go 'ok' with it and then it will print.
Unfortunately, this isn't a really great solution as we have to do this with every print to this specific printer.
We tried deleting the printer, deleting the printer and the driver local to the machine and no results. We know it isn't the server hosting the printer, as only two out of 5 or 6 people printing to this printer are affected.
Anyone have any ideas what other things we should try?
Printing from Acrobat/Reader Issues
2011-03-07 12:50:12
Answered
My Product Information:
Acrobat Standard 9.4.2, Windows
Acrobat Standard 9.4.2, Windows
2011-03-08 08:43:49
#2
Thank you for the solution. I tried the patch and it worked for one of my users. I'm going to throw it over to our other user having the problem.
2011-04-07 10:48:15
#3
I have been trying to get my Adobe Pro 9 to work for TWO days! I have repaired it 3 times!, I have uninstalled it, I have downloaded updates and patches and repaired it again and I can not get a PDF to print. I am at Adobe Pro 9.4.3. Everytime I go to print my credit card statements, it freezes up IE.
2011-04-07 11:51:16
#4
I have been trying to get my Adobe Pro 9 to work for TWO days! I have repaired it 3 times!, I have uninstalled it, I have downloaded updates and patches and repaired it again and I can not get a PDF to print. I am at Adobe Pro 9.4.3. Everytime I go to print my credit card statements, it freezes up IE.
Are you able to print the PDF if you download the file and print it directly from Acrobat?What version of IE is this?
Are the users having trouble on version 9.4.2 as well? There were many reported printing errors with HP printers, (especially network printers) after the latest update. Adobe posted a patch and some solutions at-
http://kb2.adobe.com/cps/891/cpsid_89178.php
Hope this helps,
Dimitri
www.pdfscripting.com
www.windjack.com
Dimitri Munkirs
WindJack Solutions
pdfscripting.com