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Email pdf form javascript repeating "To" address

bren1519
Registered: Apr 28 2008
Posts: 27
Answered

Hi,

I copied the javascript directly from the acrobat help and everytime I test it by clicking on the submit form button, the 'TO' address repeats. I tried it using javascript on the action and also by using the "submit form" option and "mailto:name [at] address [dot] com" Both ways returned the email coming up with the address repeated twice in the "TO" box.

Javascript:

this.mailDoc(true, “name [at] address [dot] com”, ““, ““, “Message Subject Description”);

Result in Lotus notes:
name@address [dot] comname [at] address [dot] com

Thanks for any help.
Brenda

kbedward
Registered: Nov 9 2007
Posts: 29
Hi Brenda,

I received the same result when I tried this. Our Lotus Notes support tested and it turns out, for us at least, that there is a compatibility with the Notes client we are running (v 6.5) and Acrobat Reader 7.

When I tested it on my machine with Acrobat Pro v8, I did not get the duplicate email address.

I had to provide training to the business so that they remembered to remove the second instance of the email address prior to sending the message.
bren1519
Registered: Apr 28 2008
Posts: 27
Thanks.....at least I know I'm not crazy!

We are using Acrobat 5.0 and Lotus Notes 6.5. Anyone have any ideas how to avoid the duplication of the email address?
kbedward
Registered: Nov 9 2007
Posts: 29
I had a similar issue and it was answered at http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=7105

Basically, add a few spaces after the email address and then a comma

name [at] company [dot] com ,
bren1519
Registered: Apr 28 2008
Posts: 27
Thanks for your help!