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8.1 probelm

Forum Index > PDF Creation > 8.1 probelm
2007-06-22 14:40:46
americaconnections
Registered: Jun 19 2007
Posts: 9

After downloading 8.1 patch, I cannot reate a PDF from Scanner anymore (it worked fine with Acrobat 8).
This is the error message that appears -Adobe Acrobat 8.1 has encountered a problem and needs to close. We are sorry for the inconvenience -and then it closes the program.
 
Thank you in advance for someone’s quick help, Regula

My Product Information:
Acrobat Standard 8.0999999999999996447286321199499070644378662109375, Windows
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2007-06-24 15:03:54
#1
tedpadova
ExpertTeam
Registered: Dec 31 2005
Posts: 848
You might try visiting your scanner developer's Web site to see if an upgrade is available for download. If not, try repairing the installation. If that doesn't work, do a complete deinstall of Acrobat 8, reinstall, and run the 8.1 patch.

ted

The author of numerous books on Acrobat, Photoshop, Illustrator and the Adobe Creative Suite, and an international speaker on Adobe Acrobat, Ted Padova is a well-known PDF guru.

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2007-09-19 11:47:32
#2
timhuff5
Expert
Registered: Oct 17 2005
Posts: 14
Hey all can you give me a little more info, can you tell me, your operating system, your scanner type, the scanner software version. And please describe a little more detail on how you are getting this error. I'm sorry, but this helps me do a better job in debugging the problems.

Tim Huff-I didn't know Acrobat could do that.
[url=http://acrobat.timhuff.net/]
Tim Huff-I didn't know Acrobat could do that. [/url]

Tim Huff
North American TAM Manager
[link=http://acrobat.timhuff.net/] My Blog - I didn't know Acrobat could do that! [/link]

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2007-07-02 18:06:31
#3
acarrier
Registered: Oct 4 2005
Posts: 1
Hi Regula,

Do you have 1-Click Answers installed by chance or any other startup items running in your system tray? Or the Google Desktop installed?

~Ana
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2007-07-16 08:25:06
#4
americaconnections
Registered: Jun 19 2007
Posts: 9
Thank you for the tip. Repair did not help, I reinstalled Adobe Acrobat 8, and if not absolutely necessary, I will not download 8.1.

Regula
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2007-07-16 08:26:29
#5
americaconnections
Registered: Jun 19 2007
Posts: 9
Hi Ana,
No, I do not have 1-Click Answers, or Google Desktop installed.

Regula
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2007-07-20 13:10:38
#6
rlittlewood
Registered: Jul 19 2007
Posts: 5
This seems to be similar to my problem - in my case it crashes when I try to use a drop down menu (ie. choosing to add extra pages to an existing pdf).
I will also go back to version 8 with no update.
Where is Adobe in all this ?????
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