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Acrobat creates PDF, but won't open it

Forum Index > PDF Creation > Acrobat creates PDF, but won't open it
2009-06-04 09:47:48
deanne
Registered: May 29 2009
Posts: 4
Answered

I am using Acrobat 9 Pro, Vista and Word 2007 to create a PDF using the Acrobat toolbar in Word (and I've also used the Print to Adobe PDF). Acrobat creates the file (it gets saved) and then will not open it.

When it attempts to open the file it has the error:

"Acrobat could not open 'sampledoc.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."

I've actually tried to create several different PDF documents and have not yet had any success getting them to open.

Any suggestions?

(Acrobat 9 Pro with XP and Word 2003 opens the files just fine.)

My Product Information:
Acrobat Pro 9.0, Windows
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2009-06-08 06:54:40
#1
raneeq
Registered: May 11 2009
Posts: 8
Since you have word 2007, maybe you can directly update to SP2. Then you can saveasPDF from word using office Add-in. I always create PDF this way. It is better and never fails.
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2009-06-09 10:34:36
#2
deanne
Registered: May 29 2009
Posts: 4
So far, so good - thanks raneeq
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2009-06-11 20:30:16
#3
raneeq
Registered: May 11 2009
Posts: 8
deanne wrote:
So far, so good - thanks raneeq
I am glad that it works on you. Cauz I had the smae problem before with acrobat.

PS: For someone who has office 2003. Googledocs is a good alternative to acrobat for creating pdf.

Here is a short tutorial: http://www.anypdftools.com/tutorials/save-a-word-file-as-a-pdf-for-free.php#153
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2009-07-21 07:07:01
#4
deanne
Registered: May 29 2009
Posts: 4
Sending an update. I ran into the problem again where Acrobat wouldn't open the file once it created it. Turns out our Novell needed to be upgraded and was causing the conflict. I had problems with other Adobe products also and this has fixed those problems.
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