This has happened on different computers scanning from different network scanners. If I put 6 pages in, it pulls two in and ignores the rest. If I copy using the machine, the pages are pulled correctly with no problem. If I use another application to scan the documents, they complete with no issues. I have narrowed it down to Acrobat but I'm stuck at what I should do. It is Acrobat 6 Standard running on windows XP desktops. Both Acrobat and the O/S are up to date patch wise. Any help would be great!
Acrobat ignoring additional pages in scanner ADF
2008-03-14 14:20:24
My Product Information:
Acrobat Standard 6.0.6, Windows
Acrobat Standard 6.0.6, Windows
2008-03-20 09:19:27
#2
It is a twain driver. It is the latest version. There is no WIA driver available for this particular machine.
2008-03-24 12:05:46
#3
What type of network scanner is this? Have you tried creating a new user account with administrative privileges, and then logging into Windows using the new account.
Do you have OmniForm installed on any of these machines?
Do you have OmniForm installed on any of these machines?
2008-03-24 12:47:20
#4
One is a ricoh and the other a savin. Based on the scanner driver, I think they use the same scanner mech in both machines. I have found a workaround. It is a standalone app that just scans and creates a pdf. It is installed on the same machines as the Acrobat and works without any user account shannanigans. This seems to be an issue with the adobe scanning engine and this make of machine. Thanks!
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.