We have several Konica Minolta MFCs. (C280,C452,C552), Konica has a TWAIN driver that allows you to scan directly from the flatbed or ADF into a program.
This works for ALL programs except Acrobat X. Works for Acrobat 8, works for Acrobat 9.
This is the error I get when selecting the scanner. Acrobat has no way of changing any settings until after you pick the scanner.
http://www.drewhawkins.com/files/acrobat.jpg
I have already installed the latest print and scan drivers from Konica's site.
Also I have found that with Acrobat 8 and 9 when you select a scanner and change settings it updates the registry in the following location. Acrobat X does not make it to this point and the registry is still blank.
If you open the registry to:
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\Scan]
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\Scan\cScannerValues]
Interestingly if you import the settings from version 9 into the version 10.0 registry it changes the error message that you get.
http://www.drewhawkins.com/files/acrobat2.jpg
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Scan]
"bChkScanViaPreset"=dword:00000000
"tDevice"="KONICA MINOLTA TWAIN Ver.3"
"iMetadata"=dword:00000000
"iOutputOption"=dword:00000000
"iPDFACompliant"=dword:00000000
"iPromptForPages"=dword:00000000
"iQualityLevel"=dword:00000002
"idoOCR"=dword:00000001
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Scan\cScannerValues]
"iKONICA MINOLTA TWAIN Ver 3Colors"=dword:00000111
"bKONICA MINOLTA TWAIN Ver 3CustomSupported"=dword:00000001
"bKONICA MINOLTA TWAIN Ver 3InvertBW"=dword:00000000
"sKONICA MINOLTA TWAIN Ver 3PaperSize"=hex:30,30,30,30,30,31,30,30,30,30,30,30,\
30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,\
30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,30,\
30,30,30,30,30,30,30,30,30,30,30,30,30,30,00
"dKONICA MINOLTA TWAIN Ver 3PhysicalHt"="11.000000"
"dKONICA MINOLTA TWAIN Ver 3PhysicalWidth"="8.500000"
"sKONICA MINOLTA TWAIN Ver 3Resolution"=hex:30,31,30,31,31,31,31,30,31,30,30,\
00
"sKONICA MINOLTA TWAIN Ver 3ScannerModel"=hex:4b,4f,4e,49,43,41,20,4d,49,4e,4f,\
4c,54,41,20,54,57,41,49,4e,20,56,65,72,2e,33,00
"sKONICA MINOLTA TWAIN Ver 3ScannerVendor"=hex:4b,4f,4e,49,43,41,20,4d,49,4e,\
4f,4c,54,41,20,42,55,53,49,4e,45,53,53,20,54,45,43,48,4e,4f,4c,4f,47,00
"bKONICA MINOLTA TWAIN Ver 3Sides"=dword:00000000
"iKONICA MINOLTA TWAIN Ver 3UINonUI"=dword:00000000
"iKONICA MINOLTA TWAIN Ver 3XferMode"=dword:00000000
I can scan using all programs except Acrobat X so please don't even bother to suggest its a driver/TWAIN issue.
What changed from Version 9 to X that is causing this TWAIN issue?
Acrobat X does not support TWAIN?
2011-02-22 13:31:18
My Product Information:
Acrobat Pro 10.0.1, Windows
Acrobat Pro 10.0.1, Windows
2011-03-08 06:59:47
#2
Anyone? Thoughts comments, can I use my Acrobat X license to install Acrobat 8?
2011-03-08 08:04:43
#3
Anyone? Thoughts comments, can I use my Acrobat X license to install Acrobat 8?
Absolutely not, for better or worse! License codes are for a single release of a single product.- Dov
2011-03-08 08:07:30
#4
Where can I get technical support for this product and talk to a Adobe employee?
2011-03-08 08:22:28
#5
Called this number and my expected hold time is 1hr 49 minutes. Where do I go for my refund.
Product help for Acrobat and Acrobat.com
877-782-3623
Product help for Acrobat and Acrobat.com
877-782-3623
2011-03-08 09:28:26
#6
This is a user community site - all customer account and refund requests MUST be made via the Adobe website and their customer support desk.
Installation support tickets are provided without charge. If a non-installation ticket results in a bug report, the fee for the ticket will be waived, otherwise there is a small charge.
In reply to your original query, TWAIN is supported in Acrobat X and works fine for most people - but I don't have a Konica device to test against so there may well be an issue with that specific hardware driver.
Installation support tickets are provided without charge. If a non-installation ticket results in a bug report, the fee for the ticket will be waived, otherwise there is a small charge.
In reply to your original query, TWAIN is supported in Acrobat X and works fine for most people - but I don't have a Konica device to test against so there may well be an issue with that specific hardware driver.
2011-03-08 09:45:10
#7
Sarcasm much? Driver works for Acrobat Pro 8 and 9. Also works for Microsoft Office 2007 and other image scanning utilities.
Here is the driver page for the Konica MFCs
http://onyxftp.mykonicaminolta.com/download/SearchResults.aspx?productid=1190
Konica has two types of TWAIN drivers, real time scanning or downloading from images stored on the copiers hard drive. We do not use the hard drive scanning fuction.
I have this driver installed.
Version HDD_3.1.2.27_Real-time_3.1.2.25
2/25/2011
New File
2/25/2011
38.21 MB
DownloadTWAIN v3.1.2.zip
MD5 Checksum : 1BA27823D2F2F563524A9B0215F433FBMD5
Release Notes: Konica MInolta Twain Driver HDD Version 3.1.2.27, Real Time Version 3.1.2.25
They have a new driver released on 2-28-11 that has the comment "Special for Adobe Acrobat support"
Version 3.1.2.30a
2/28/2011
New File
2/28/2011
15.28 MB
DownloadHDD TWAIN v3.1.2.30a.zip
MD5 Checksum : 62D9D9E6B2B2BB6E72E5532CAE0F8ED8MD5
Release Notes: HDD Twain Driver Version 3.2.1.30a Special for Adobe Acrobat support
After installing this update I can now select the HDD Twain driver without errors, but when I try to scan, and when the Konica interface should appear I get a new error, Unrecoverable operation has occured.
http://www.drewhawkins.com/files/acrobat3.jpg
Here is the driver page for the Konica MFCs
http://onyxftp.mykonicaminolta.com/download/SearchResults.aspx?productid=1190
Konica has two types of TWAIN drivers, real time scanning or downloading from images stored on the copiers hard drive. We do not use the hard drive scanning fuction.
I have this driver installed.
Version HDD_3.1.2.27_Real-time_3.1.2.25
2/25/2011
New File
2/25/2011
38.21 MB
DownloadTWAIN v3.1.2.zip
MD5 Checksum : 1BA27823D2F2F563524A9B0215F433FBMD5
Release Notes: Konica MInolta Twain Driver HDD Version 3.1.2.27, Real Time Version 3.1.2.25
They have a new driver released on 2-28-11 that has the comment "Special for Adobe Acrobat support"
Version 3.1.2.30a
2/28/2011
New File
2/28/2011
15.28 MB
DownloadHDD TWAIN v3.1.2.30a.zip
MD5 Checksum : 62D9D9E6B2B2BB6E72E5532CAE0F8ED8MD5
Release Notes: HDD Twain Driver Version 3.2.1.30a Special for Adobe Acrobat support
After installing this update I can now select the HDD Twain driver without errors, but when I try to scan, and when the Konica interface should appear I get a new error, Unrecoverable operation has occured.
http://www.drewhawkins.com/files/acrobat3.jpg
2011-03-08 10:00:47
#8
Finally got a call back from the support number. Went through the usual tech support process. Had "Ray" remote into my computer and confirm that it is a compatibility issue between Acrobat X and the Konica Drivers. The same drivers work on the same machine with Acrobat 8 and 9 and ALL other TWAIN capable scanners. So while Adobe support can technically say it could be a problem with a driver, its just finger pointing.
I hope that this helps someone, somewhere...
I hope that this helps someone, somewhere...
All of the test machines were XP Pro SP3.