We seem to be having some type of conflict with the acrodist.exe process.
When the user logs into the machine the acrodist.exe (as well as the acrotray.exe) process starts.
If the user tries to use My Computer or right click on any icon, the system hangs (worst case) or it just ignores the input. In the case of the “ignore” the acrodist.exe process will continue to stay in the Task Manager. If this happens the system will continue to have issues: slow or hanging on opening PDF files, won't open any drive, hangs some webpages, hangs on PDF creation.
If the user waits until the acrodist.exe process goes away (as in not doing anything with the system except for opening the task manager to watch the process end) in under 30 seconds, the computer acts normal and exhibits no issues whatsoever.
This mainly happens on installs of Acrobat 9 Standard and Pro. We have some Acrobat 7 installs that show this, but it is much more rare. This happens on updated machines (ones that went from 7 to 9) and on clean installs. Some of the machines are new deploys so no virus or any other issues, many of the machines are 1 year old, or more, deploys and have no other symptoms becides this one. HQIT pushed out AcroReader 9 to all machines and I thought there might be some conflict but that so far does not seem to be the case, and Yes I told them not to do this to our group...
Recently I built a new image and installed all the programs and updates before I installed some of the Enterprise software. It seemed that I had the issue startup right after one of the latest McAfee updates. I am thinking that there might be some issue with the process scan with the antivirus.
Does anyone else see these issues or have any idea where to go?
I work semi-independent of IT and they have had no answers so far. I cannot turn off McAfee…
Oh and we run XP Pro and Novell for our backend storage.