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Adobe/Outlook 2003 integration problem

Forum Index > PDF Creation > Adobe/Outlook 2003 integration problem
2007-05-07 11:05:40
abeneze
Registered: May 7 2007
Posts: 2

We are running Windows XP pro SP 2 and Adobe Reader 7.0 and Outlook 2003. We are having a problem with just one user. Whe she opens a PDF and clicks the email button, and attempts to send the email Outlook will freeze up, the email fails and it gives a message about losing network connectivity (even though she hasn't lost connectivity). She has to close out of everything and try it again and it usually will send. What can I do about the Adobe/outlook integration to make it work everytime?
 
Thank you for your help.
 
Amanda

My Product Information:
Reader 7.0.8, Windows
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2007-08-15 09:39:11
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi abeneze,

Are you running the 64-bit version of Windows XP Pro? If so, this might be the cause. Only the most recent version of Acrobat (8.1) support the 64-bit Windows applications.

Also, you might want to check the Microsoft forums since Outlook is the application that is freezing up.

Thanks,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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