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Bug in Arobat X right click convert to PDF "missing pdfmaker files" "do you want to run the installer in repair mode"

boe
Registered: Dec 17 2010
Posts: 5

Hello,
 

 
I just installed Acrobat X on a Windows 7 X 64 with office 2010 x 64 install. I can print from within office to PDF, however if I right click on a document in explorer and attempt to convert to PDF without opening office, I get "missing pdfmaker files" "do you want to run the installer in repair mode" right after I give it a file name. If ignore, it won't print. If I try to fix by running the installer in repair mode, it does some install process but it still gives me the same error. Nothing shows up in the event viewer. I tried to run an acrobat update but is says no updates are available.
 
I have tried uninstalling and downloading the trial version - it has the same issue. Tested on 2 PCs so far.

My Product Information:
Acrobat Pro 10.0, Windows
daka630
Expert
Registered: Mar 1 2007
Posts: 1420
Quote:
Office 2010 x64
-**Office 2010 64-bit for PDFMaker is not a supported configuration, but customers can create Adobe PDF using Adobe PDF Printer.

See: http://kb2.adobe.com/cps/333/333504.php

Use of Office 2010 32-bit permits PDFMaker functionality.



Be well...

boe
Registered: Dec 17 2010
Posts: 5
daka630 wrote:
Quote:
Office 2010 x64
-**Office 2010 64-bit for PDFMaker is not a supported configuration, but customers can create Adobe PDF using Adobe PDF Printer.

See: http://kb2.adobe.com/cps/333/333504.php

Use of Office 2010 32-bit permits PDFMaker functionality.
Thanks for the reply -I'll try uninstalling the 64 bit version and installing the 32 bit to see if that helps. That would be rediculous for them not to be supporting 64 bit if that is the case. It isn't like the 64 bit version of office just came out. I could see this being a problem a year ago but really Adobe?
UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
It's not ridiculous - add-ons for Office x64 are totally different code structures and cannot share resources with their 32-bit versions. Microsoft point out to the developer community that the x64 API isn't yet stable enough for the level of integration PDFMaker requires, so Office 2010 users should always install the 32-bit flavor unless there's an overriding need for the extra RAM (for example with Excel files containing hundreds of thousands of cells). Also, Office 2010 RTM has only been around for a couple of months, and it's still very early in the product cycle so the patches being released by Microsoft are making quite significant changes. Plugin developers are naturally wary of coding against a moving target, as a plugin which claims to be compatible but doesn't work properly will cause far more complaints than one which doesn't yet exist.

At such time as the x64 API is suitable to develop against with confidence, the situation will no doubt change - but right now Acrobat X supports Office 2010 32-bit, Acrobat 9 supports Office 2007 and earlier, and users who wish to benefit from PDFMaker (and all the other brands of add-on which are targeted at the 32-bit API) need to use one of the supported combinations.

boe wrote:
That would be rediculous for them not to be supporting 64 bit if that is the case. It isn't like the 64 bit version of office just came out.
boe
Registered: Dec 17 2010
Posts: 5
Hello,

You may be correct about somethings but RTM has been out since early april (or earlier - that is the first copy I have handy). It didn't differ greatly since the previous beta or RC. Not sure about the stability issue you are having as I have other add ons that don't seem to suffer from stability issues not sure why Adobe couldn't make a stable product. Anywho, hopefully Adobe will get some developers that can develop 64 bit code for Office as there aren't just people working with a large number of cells but also plenty of people working with files with large items embedded and perhaps many large items embedded. You'll also find that if you use multiple copies of excel or word and powerpoint simultaneously 64 bit loads faster and processes large macros faster.

While you may not benefit from Office 64 please don't assume others wouldn't.
morchem
Registered: Jan 31 2011
Posts: 2
As boe said, "don't assume others wouldn't"
Our case: We have a medium install with thin clients using Terminal Services over Windows 2008 x64 Server. So we installed office 2010 x64. We need to address large memory spaces to manage so many users in one server that also uses very large Excel and Word files.
But we cannot use Acrobat X as expected due to this 'PdfMaker files not found' error.
Adobe: Address a solution, so we buyed actaully 5 pro licenses (and there up to 25 more pending aproval) that are under use and it are not precisely cheap.

UVSAR
Expert
Registered: Oct 29 2008
Posts: 1357
Using Acrobat through a Terminal Server is not permitted by the EULA, unless the client workstations are ALL being used by people who own the individual licences for Acrobat. Making a couple of licensed copies available to a larger client pool is strictly prohibited.
morchem
Registered: Jan 31 2011
Posts: 2
UVSAR wrote:
Using Acrobat through a Terminal Server is not permitted by the EULA, unless the client workstations are ALL being used by people who own the individual licences for Acrobat. Making a couple of licensed copies available to a larger client pool is strictly prohibited.
That's the case, we have one license per acrobat user. Not one license for n terminal server users... Why is your first thought about we are doing things bad? Its disappointing that your only answer to my question was this. We are a serious company that buys ALL the software licenses that we need. In return we expect that products make all that is expected, and if there are limitation, we expect they are noticed before.

Well, The real question is that Acrobat X lacks some functionality that is needed by your customers. And we need a real solution as soon as possible.
Thanks.