Hi
I've just installed my new copy of Acrobat 8 Professional. Installation was completed without a problem but I can't create any PDFs from Word.
An error message says "Acrobat could not open xxx.doc because it is either not a supported file type or because the file has been damaged."
Even after reconfiguring Windows and rebooting, it still doesn't work.
I have Office 2007 on XP. The documents I'm trying to PDF are saved as 'Word document 97-2003', so I assume they should be supported?
Any clue would help.
Thanks
Bruno07
Be sure you have upgraded your copy of Acrobat to 8.1. The "out of the box" version of Acrobat 8.0 Pro will not work properly with MS Office 2007.
Also, the version of the Word document, in this case, has little bearing on the conversion. Even when you try to open a Word document in Acrobat, Acrobat will launch Word, under the covers, perform the conversion, then hand the .PDF back to Acrobat. Acrobat, itself, does not perform the conversion. Hence the need for Acrobat and Office to behave together.
I hope this provides you with the clues you need.
Douglas Hanna is a member of the Production Print Technology team at Aon.
www.aonhewitt.com