Ive been having problems with Adobe Acrobat Pro for some time. I was told by Adobe to upgrade (in order to fix the problem AND receive support). The support I received via phone call to Customer Service went no where, I was on the phone for 8 hours with someone who couldn’t understand or speak English and refused to get me to a person who would understand me. SO, Ive been dealing with it. Now the problems are getting worse.
My main use for Adobe Acrobat: I create reports (just documents in word) each page is saved separately, I may have up to 250 pages. After the report has been typed, proofed and corrected in word, I go to adobe to combine into one file to send to our customer.
I am using Adobe Acrobat 9.3.1 and Microsoft Office XP (2002).
I DO NOT have a problem converting each page through the pull down menu in word. I do not have a problem combing multiple .pdf files.
ORIGINALLY:
While combining files, I would get errors the normal.dot already exists and a word window would pop open prompting me to save normal.dot. I researched resolutions for this problem (remember, adobe told me to upgrade from 8 to fix this) on the internet and found to go search your computer for normal.dot and delete them, reopen word and all is good. This has been working yet I have to do it everytime I use the combine files feature, everytime a file is converted in the combining window a new “process” for winword is opened in which I have to ctrl alt del and click the processes tab and close each one manually (or each one will give me the normal.dot error) then reopen word, say no to keeping the files (which are a bunch of normal.dot) close word and reopen, click disable macros to keep this from happening while I am not using adobe.
This is how its getting worse:
Today I am trying to combine a 55 page report, some pages it converts others get a runtime error:
MICROSOFT VISUAL C++ RUNTIME LIBRARY
RUNTIME ERROR!
C:\PROGRAM FILES\MICROSOFTOFFICE\OFFICE10\WINWORD.EXE
ABNORMAL PROGRAM TERMINATION.
I click ok and another pops up:
CREATE ADOBE PDF
THE SECURITY LEVEL IS SET TO HIGH (I have it on moderate and adobe enabled)
PLEASE RUN THE APPLICATION THAT CREATED THIS DOCUMENT, IN THE SECURITY WARNING DIALOG SELECT BOX “ALWAYS TRUST MACROS FROM THIS SOURCE” AND ENABLE ADOBE MACROS (this is done)
Then, I found this on these forums here:
Try these things:
In Word, choose Adobe PDF > Change Conversion Settings.
1. Choose Smallest File Size from the Conversion Settings menu.
2. Click the Word tab, and then deselect all options.
3. Click the Bookmarks tab, and then deselect all Bookmark options.
4. Click the Security tab, and then deselect all Security options.
I did all of this and went to combine/merge files into a single pdf. It now hangs on the first page. Please help! I really don’t want to call India!!! :(
Oh, btw, I still have no problem converting each page from the pull down menu in word.
I have also ran the detect/repair in both programs.
I do not have a problem combing multiple .pdf files.
For any given "finalized" Word file to achieve that status, typically, it has to be open at the point in time, no?
So, open DOC file converted to the PDF of the "final' content.
Once all are assembled, use Acrobat's Combine Files to bring the many PDFs into one PDF.
This avoids trying to process multiple DOC files through conversion to PDF and combining into one PDF
which appears to be the problem area.
Perhaps this approach would be less of a sisyphean task.
Be well...
Be well...