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Display PDF in Browser - Item failed to convert, Outlook 2003 - PDF failed to create.

bensoules
Registered: Jun 25 2007
Posts: 4

Hi Experts,
 
This is a bit of a pain I have to distribute
Adobe Acrobat Pro 8.1 to about 3000+ users and I am having a problem,
 
In Prefs in "Adobe Acrobat Pro 8.1"
 
When I tick then untick, "display in PDF Browser" from the Preferences, My Outlook will fail to convert to PDF. I get an "Item failed to convert" message and a log file. Also Word 2003 will not post a .PDF to an email.
 
If I restart "Outlook 2003" it will create a "pdf" when I click the icon the first time, the second time I click it will fail.
 
This is on Windows XP SP2, Offce 2003 SP2 and Adobe Reader 8.1 is installed.
 
Please help.
 
This is the log file
 
===================================================
 
Requested: 1,
Converted to PDF: 0,
Skipped [Already in PDF]: 0,
Skipped [PDFMaker failed to convert]: 1
 
Details of Email to PDF conversion:
Failed to Convert:
From: xxxxxxxxxxxx, Subject: FW: testing, Date: 8/08/2007, Status: Item failed to convert
---------------------------------------------------

My Product Information:
Acrobat Pro 8.0999999999999996447286321199499070644378662109375, Windows
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Hi bensoules,

Have you tried running the Repair Acrobat Installation tool? If this did not correct the issue, can you provide background on if you had previous versions of Acrobat and/or Reader on the machine? If so, what order did you install/uninstall them.

Keep us posted,
Lori

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.