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Document Footer in MS Word 2003 doc is cut off when converted to PDF

Forum Index > PDF Creation > Document Footer in MS Word 2003 doc is cut off when converted to PDF
2010-08-03 10:38:44
jzhmp
Registered: Aug 3 2010
Posts: 8

Hello,

I have a word doc that has a footer that consists of two lines. When converted to a PDF, the bottom line of the footer is cut off. Here are the system properties:

OS- Windows XP Pro
MS Office Version- 2003
Versions of Adobe- Problem was occurring in Acrobat 7; I uninstalled Acrobat 7 and installed Acrobat 8 pro. The problem still occurs.

I have tried setting the default printer as the Adobe Acrobat printer before opening the Word doc, but this does not resolve the issue.

Oddly, other people who log into this PC do not experience the issue.

Any help would be greatly appreciated

My Product Information:
Acrobat Pro 8.0, Windows
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2010-08-04 04:57:43
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
If other folks logging into the computer don't experience the issue then it may be related to your Word preferences. How are you converting your Word file to PDF? PDFMaker macro or printing to the Adobe PDF printer? In Word 2003, under Tools > Options > Compatibility tab do you have "Use printer metrics to lay out document" checked?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-08-04 06:40:09
#2
jzhmp
Registered: Aug 3 2010
Posts: 8
We experience the problem when we create PDF's via the macro (from the toolbar icon) and also when printing the Word doc to the Adobe PDF printer .

The "use printer metrics..." option was not checked. I checked that option, set it as default, and tried to create the PDF again from the Word doc. Unfortunately, I still experienced the issue
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2010-08-04 07:19:11
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
If you do a Print preview in Word with the Adobe PDF printer selected are you able to see the entire footer?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-08-04 07:26:07
#4
jzhmp
Registered: Aug 3 2010
Posts: 8
No, the footer is cut off. When selecting other printers, it looks fine in Print Preview
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2010-08-04 07:35:19
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What is your page size in Acrobat?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2010-08-04 07:45:00
#6
jzhmp
Registered: Aug 3 2010
Posts: 8
If I open the PDF file that I created and go to File- Properties- page size shows up as 8.5 x 11 in
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