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Email does not append to existing pdf file

Forum Index > PDF Creation > Email does not append to existing pdf file
2009-10-29 13:22:25
bwelch
Registered: May 21 2009
Posts: 3

Hello all,

I'm running into an issue where my users cannot append some emails to an existing pdf. The emails will convert to pdf on their own but when they use the "append to pdf" option in Outlook, the process will look like it starts but quickly end with no error message.

I have tried repairing and updating both Outlook and Acrobat but with no success. They are using Outlook 2007 with Service Pack 2 and Acrobat Standard 9.2.0. The computer's operating system is Vista Business with Service Pack 2.

I have tried searching the forum and internet but not found a solution thus far. Any help is appreciated.

Thank you.

My Product Information:
Acrobat Standard 9.2, Windows
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2009-10-30 10:44:39
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Is it possible that these existing PDFs were Outlook mail archives from a previous version of Acrobat? If so, you'll need to migrate the PDF archive. Here is some [url=fhttp://help.adobe.com/en_US/Acrobat/9.0/3D/WS3C68B6AA-7489-4c22-BB82-82E53E8D3B74.w.php]detailed information[/url] on how to do this.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2009-11-12 12:22:30
#2
bwelch
Registered: May 21 2009
Posts: 3
Sorry it took so long for me to reply. I attempted to recreate the problem by creating a new pdf mail archive on the user's PC to a local folder. I then tried to add some emails to this folder and got the same results when trying to append to the pdf. Again, the pdfs will not always append. The emails that fail to append can be made into individual pdfs, but I cannot find a way to add them to the archive.

Edit: I also tried converting the entire set of emails to a new pdf, this set containing a mix of both emails that appended and those that did not. When all these emails are converted as a group to a new PDF, I seem to have success. However, my users tell me they have run into PDF failures when trying this way as well, although a failure here is rarer.
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