We are experiencing a shrinking font issue that has us stumped. Here's the background: The report engine that we developed calls Crystal Reports forms and displays them in the Crystal viewer. The viewer gives the user the option to export the report into several formats, including PDF. This doesn't seem to be an issue except for one report with one user. The report is a bill, so it uses a few different fonts including a bar code font. In house, we have no problems with this and we're running Adobe Reader 8.1 -- the same as the user reporting the problem. For them, however, the bar code shrinks significantly when rendered to PDF. The font size in another field, which uses Arial, also shrinks slightly. Yet the font size in other fields using Arial doesn't shrink at all. The user experiences no shrinking font problems when exporting to Word. Any thoughts as to what's going on and how to fix it?
From the workflow that you describe, it doesn't sound like you are using an Adobe Acrobat product to create the PDF (only view with the Reader). Therefore, I would suggest you contact Crystal Reports to see if they have any insight on what might be creating this issue when the PDF is created from their software.
Thanks,
Lori
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.