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Installed Acrobat 8.0 update, now can't print to PDF

lcollier
Registered: Jan 12 2009
Posts: 7

I installed the Acrobat 8.0 update this morning and now can't print to PDF from any program. I get the error "The document could not be printed" from Acrobat when I try to print a PDF to a PDF. I get the error "Windows cannot print due to a problem with the current printer setup" when I try to print from Word. Any ideas? I am stuck in a rut until I figure this out!

Thanks!

Leslie Collier
lcollier [at] bjs-cpa [dot] com

My Product Information:
Acrobat Standard 8.1.2, Windows
mkashif
Registered: Nov 5 2008
Posts: 10
Hi Leslie,
to which Acrobat version have you upgraded (check under Acrobat's Help Menu -> 'About Adobe Acrobat'). Try updating it to the latest version i.e. 8.1.4.
By the way have you tried printing to any other physical printer?
lcollier
Registered: Jan 12 2009
Posts: 7
mkashif,

Thanks for the response. 8.1.4 was the upgrade that caused all the problems. The other physical printers did work. However, after a few reinstalls and changing a few folder properties, somehow I got it to work again. Not sure how I did it, but I'm not going to complain anymore now that it works! Thanks for your help, I appreciate it.

Regards,
Leslie Collier
mfowler74
Registered: Mar 24 2009
Posts: 7
I'm having the same problem after my Acrobat 8 updated to 8.1.4. I tried reinstalling the update but it still gives me the error "windows cannot print due to a problem with the current printer setup" when try to print to PDF from Word. Can anyone help. Thanks.
lcollier
Registered: Jan 12 2009
Posts: 7
mfowler74,

I uninstalled (including deactivating) the whole Acrobat program and reinstalled. I then restarted my computer a couple of times and it seemed to fix the problem. Hopefully it will work for you too?

Good luck!
Leslie Collier
mfowler74
Registered: Mar 24 2009
Posts: 7
I uninstalled/deactivated Acrobat, deleted the PDF printers through control panel, reinstalled and updated to 8.1.3 and it started working properly again.

Thanks for your help.
KBossange
Registered: Mar 26 2009
Posts: 1
Same problem: Update 8.1.4 resulted in printing to the PDF printer to stop working.
I invoked the "Repair" feature of Acrobat.... after 10 minutes the repair (looked like a installation process) was complete and I was asked to reboot.
Rebooted system, made a couple of cosmetic changes to PDF printer profile and it now works.

Adobe's response seems like other vendors when it comes to supporting software on VISTA... a necessary but reluctant activity.
mkashif
Registered: Nov 5 2008
Posts: 10
KBossange,
what cosmetic changes have you made? It might help other users.
Do you have any other Adobe software installed with Acrobat which might have clashed with Acrobat (though unlikely). Also was there any message while installing 8.1.4 update (say Vista UAC permissions)?
iureport
Registered: Mar 28 2009
Posts: 1
Same problem for me. Running the Repair has not helped.
Any other advice?
mkashif
Registered: Nov 5 2008
Posts: 10
Try solutions at http://www.adobeforums.com/[email protected]@.3bc48c88
Let me know if any of works. I'm finding this issue interesting. Do you have any sort of customized acrobat installation?
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
The following has worked for other folks:

1. Remove all Adobe PDF printers (you may see more than one, i.e. Adobe PDF (1))
2. Run SETUP from your install disk and select REPAIR. After it completes,
3. REBOOT

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

djonen5
Registered: Apr 3 2009
Posts: 2
I have the same problem. I ran the update yesterday and now can't make pdf's at all. It was very inopportune, causing a client to miss a government grant deadline. My Creative Suite 2 disks are corrupt, so on my last install onto my new computer, I was forced to install by download. This will make it difficult for me to reinstall or repair, right? What should I do?
mikekehrli
Registered: Apr 10 2009
Posts: 1
OK. I had the same problem. I have CS3 Web Premium and didn't have my install disk. I had upgraded to 8.1.4 and had the same print problem reported in this thread. But based on the post by lkassuba, I did the following:

1) Deleted all printers. Note, I had a 2nd Adobe printer show up when the original upgrade to 8.1.4 was done. Also note that my original Adobe printer wouldn't delete until I deleted the failed print jobs in it's queue.

2) I repaired the installation by using the top menu of Acrobat Pro: Help->Repair Acrobat Installation. This command was apparently able to locate the 8.1.4 upgrade file which was probably still in my temp directory. Anyway, it took several minutes for it to complete the repair of the the installation.3) The final step of the repair is to reboot the system, which I did.

After the system came back up, I was able to print to pdf normally again.

It is my theory that I had an old failed print job in the queue when the upgrade happened, and then the upgrade script tried to delete the printers but was unable to do so. This caused it to make a second Adobe printer. But neither worked because it had code from 2 different versions. Only after manually deleting the printer was I able to correct the situation. But that's just a guess from the evidence. The steps above solved the situation for me. Thanks, lkassuba.
djonen5
Registered: Apr 3 2009
Posts: 2
Thanks, mikekehrli, for the post. I tried lkassuba's suggestion of deleting all printers, and your suggestion to repair the installation, but I still can't create PDFs.

I did find out that I have both 7.0 and 8.0 versions of Acrobat showing up in my Program Files folder. However, the 7.0 doesn't show up on the list for Add and Remove Programs, so I can't uninstall it. I don't know where it came from. When I try to just delete its folder, I get a warning that another program is using one of the .dll files, so I have not deleted it. This could be my problem, but how can I safely delete 7.0?

The fact remains that everything was working fine before I ran the 8.0 update. Does anyone have any new ideas for me?

Thanks,
Diana
ronpasa69
Registered: Apr 12 2009
Posts: 3
Please help. I upgraded to reader 9.1 but cant print now and i cant uninstall i get message that says document and print. how do i get rid of reader then try to reinstall.
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
ronpasa69 wrote:
Please help. I upgraded to reader 9.1 but cant print now and i cant uninstall i get message that says document and print. how do i get rid of reader then try to reinstall.
Try using the following [url=http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400769]technical note[/url] to remove Reader 9.1 (the notes applies to Reader 8 but is probably useful for version 9 as well).

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

magnitude
Registered: Apr 14 2009
Posts: 1
I recommend everybody to check their printers, delete all pdf printers, do the repair thing as mikekehrli describes here, and check if it works. It did for me, and I've been pulling my hair for two days now!! All the fixes and tips for the add on's in office, the change of initials in office, the check/uncheck og add on's etc. etc., they all had no effect. Even reinstalling all softwares. But now I know, it was the printers bugging the system. Thanks mikekehrli! :-)

mikekehrli wrote:
OK. I had the same problem. I have CS3 Web Premium and didn't have my install disk. I had upgraded to 8.1.4 and had the same print problem reported in this thread. But based on the post by lkassuba, I did the following:1) Deleted all printers. Note, I had a 2nd Adobe printer show up when the original upgrade to 8.1.4 was done. Also note that my original Adobe printer wouldn't delete until I deleted the failed print jobs in it's queue.

2) I repaired the installation by using the top menu of Acrobat Pro: Help->Repair Acrobat Installation. This command was apparently able to locate the 8.1.4 upgrade file which was probably still in my temp directory. Anyway, it took several minutes for it to complete the repair of the the installation.3) The final step of the repair is to reboot the system, which I did.

After the system came back up, I was able to print to pdf normally again.

It is my theory that I had an old failed print job in the queue when the upgrade happened, and then the upgrade script tried to delete the printers but was unable to do so. This caused it to make a second Adobe printer. But neither worked because it had code from 2 different versions. Only after manually deleting the printer was I able to correct the situation. But that's just a guess from the evidence. The steps above solved the situation for me. Thanks, lkassuba.
BahrainKayaker
Registered: Apr 25 2009
Posts: 1
I was unable to print to pdf after the upgrade to 8.1.4 - also a second Acrobat pdr printer appeared in the printer list. Caused program that was printing to hang.

Fix:
-Deleting previous failed print jobs
-Deleted both Acrobat printers
-Fired up Acrobat, repaired installation, rebooted computer

Works fine now.

Like a previous post-er, I believe the problem was the prior failed print jobs.

BahrainKayaker