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OCR error in Acrobat Pro 8

Forum Index > PDF Creation > OCR error in Acrobat Pro 8
2009-06-23 14:37:28
RobertC
Registered: Feb 27 2008
Posts: 9

Hello,

I am getting an error in Acrobat Pro 8 when I scan w/OCR option enabled. The software basically crashes and closes. It worked fine on version Pro 6.

Here is the scenario;

We have Fujitsu Color scanners running twain drivers. The 200+ page documents seem to scan okay but when the OCR process starts it hangs on what looks like charts or graphs in the document. This is consistent on several computers but not all the same charts or graphs. The strange part about this is if I deselect OCR option, scan the document, save it to disk, and then run the OCR from the Document menu, it works fine. Windows XP 1gb RAM. Any clues?

Thanks in advance,

-Robert

My Product Information:
Acrobat Pro 8.0, Windows
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2009-06-29 11:00:53
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Have you tried changing the "Data Transfer Method" under "Scanner Options" from "Memory Mode" to "Native Mode" or visa versa?

Memory mode uses the same data transfer method as previous versions of Acrobat and scans directly to the computers memory. Native mode scans directly to file and is generally considered to be more compatible with a wider variety of scanners.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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