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PDF closes when clicking on a hyperlink

Forum Index > PDF Creation > PDF closes when clicking on a hyperlink
2008-12-04 07:23:09
robmar5
Registered: Dec 4 2008
Posts: 5

I created a PDF from a Word 2007 document with hyperlinks. Anytime I click on a link, it closes the PDF document (does not stay opened) If I need to click on multiple links, I have to reopen the PDF document for each link. This happens in IE 7 & 8 (works fine in FireFox)

Please help...

Rob

My Product Information:
Acrobat Pro 8.1.2, Windows
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2008-12-05 09:55:02
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Under Edit > Preferences > Internet Category do you have "Display in Browser" checked? Also, under the Document Category do you have "Open cross-document links in the same window" deselected?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-12-05 11:47:16
#2
robmar5
Registered: Dec 4 2008
Posts: 5
Yes and Yes. I did not think to bother with the Preferences because they are not document related changes, but tool related changes. Any other thoughts about my issue? Thanks in advance for your help.....

Rob
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2008-12-05 12:13:45
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Do you have both Reader and Acrobat installed on you system? Are all your plug-ins enabled in IE7? Internet Explorer 7 allows you disable individual add-ons, and it has a ‘Reset’ button (available from the Tools, Internet Options menu, under the Advanced Tab) that disables all Add ons. By disabling the Adobe add-ons, some PDF-related functionality may no longer work.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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