PDF creation from MS Office 2007 problem

Perhaps the links in this thread:
[url]http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=20315[/url]
may be helpful.

Be well...

I'm having the a similar problem with Acrobat on 2 computers - both running 32 bit Windows

1 - the desktop is running Win Vista Home Premium and I have loaded Acrobat 8 professional. I recently upgraded this to version 8.1.7 from version 8.0 and it is since that upgrade that I have been having problems (I think)

The PDFMaker Add-in is set up in Word and Excel but when used it starts but nothing happens in Word and it hangs in Excel. Nothing happens at all when I try to Acrobat an e-mail in Outlook. Strangely it works OK with Internet Explorer and can create pdfs of web pages but there is no icon for the PDFMaker in Firefox.

2 - the laptop is running Win7. Again I have loaded Acrobat 8 pro version 8.0 and as yet I have not upgraded this. None of the Office programs except Internet Explorer have the PDFMaker available on the menu yet the PDFMaker is shown as installed in the Options | Add-ins. The PDFMaker in Internet Explorer works fine but in Firefox I can't even view pdf files in the browser. The Acrobat Plug-in generates an error message saying. "The Acrobat /Reader that is running can not be used to view PDF files in a web browser. Please exit Adobe Acrobat/Reader and exit you browser and try again." I have both Acrobat 8 Pro and Acrobat 9 Reader installed on the computer.

Can anyone point me in the right direction to manage these problems?

Thank you for your help. Part of the problem was ms office had lost/blanked my user name and initials in the personalize your copy of ms office. When refilled again Acrobat could complete the conversion.
To my way of thinking this is an Acrobat bug (!), it makes no sense for Acrobat to care what is in these boxes. If it bothers Acrobat, then Acrobat should issue a error message saying that info is not filled in!

Hi Tonyg,

For #1:
Look over the TechNotes below.
[url=http://kb2.adobe.com/cps/333/333504.php]Acrobat PDF-capable web browsers and PDFMaker-compatible applications (Acrobat 6.x - 9.x on Windows and Mac OS)[/url]

TechNote ID: 333235
PDFMaker is unavailable in a Microsoft Office application with Acrobat (7, 8, 3D, and 3D 8 on Windows)
http://kb2.adobe.com/cps/333/333235.php

TechNote ID: kb401734
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 8.1.x (Windows)
http://kb2.adobe.com/cps/401/kb401734.php

Microsoft Support KB article (Article ID: 925761)
Acrobat PDF functionality is missing, or Outlook closes unexpectedly after you upgrade to Outlook 2007
http://support.microsoft.com/kb/925761

TechNote ID: kb403561
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 9 (Windows)
http://kb2.adobe.com/cps/403/kb403561.php

TechNote ID: kb402334
"An unexpected error has occurred..." or PDFMaker quits silently when creating a PDF (Microsoft Office 2007 applications)
http://kb2.adobe.com/cps/402/kb402334.php


For #2:
Windows 7 - you'll need Adobe Reader / Acrobat 9.2.
Adobe Reader and Acrobat 9.2 were test for, and support Windows 7.
Earlier releases may install and run; however, Adobe states that these were not & will not be tested/supported for Windows 7.
[url=http://www.adobe.com/support/OScompatibility.php]Adobe Product OS Compatibility List[/url]
Also useful:
[url=http://blogs.adobe.com/pdfitmatters/2008/12/version_compatibility_of_acrob.php]Version Compatibility of Acrobat PDFMakers[/url]

Having different versions of Adobe Reader / Acrobat is a guarentee that there will be issues.
Adobe specifically cautions against that.
What I have/do use (& have had [i]no[/i] issues or problems:
Acrobat 5.x & Acrobat Reader 5.x
Acrobat 6.x & Adobe Reader 6.x
Acrobat 7.x & Adobe Reader 7.x
Acrobat 8.x & Adobe Reader 8.x
Acrobat 9.x & Adobe Reader 9.x
Yes, I have had occasion to "mix" - &, yes, there were problems
A useful reference:
[url=http://kb2.adobe.com/cps/333/333223.php]Acrobat product interoperability: Install and remove Acrobat and Adobe Reader (9.x on Windows)[/url]
--| a discussion and chart that shows Version interoperabilty


OutLook - you may have to enable the Acrobat PDF add-on/add-in again (from within Outlook).
Browser - you may have to enable the Acrobat PDF add-on/add-in again (from within the browser).
MS Office - you may have to enter the Microsoft personalization information for the MS application(s)
Repair - you may have to run the Reader/Acrobat repair feature.

Be well...

Thanks to Daka630 for a very comprehensive reply. I followed the links and resolved the problems on both computers with the information.