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PDF MAKER DOSENT CONVERT VISIO IMAGES CORRECTLY

Forum Index > PDF Creation > PDF MAKER DOSENT CONVERT VISIO IMAGES CORRECTLY
2008-08-04 10:40:33
carlucci
Registered: Aug 4 2008
Posts: 8

I JUST UPGRADED FROM VER 7 TO VER 9.0.0 OF ACROBAT PRO. I AM RUNNING XP VER 5.1 SP2 WITH VISIO PRO 2003 SP2. PDF MAKER DOES NOT CONVERT CERTAIN IMAGES THAT I HAVE DRAGGED INTO MY VISIO FROM THE WEB. THE IMAGES HAVE WHAT APPEARS ARE THIN HORIZONTAL GRAY LINES ACROSS THE IMAGES. TO TEST WHAT IMAGE PROPERTIES COULD BE CAUSING THE PROBLEM:
I MAKE THE PDF USING THE PDF MAKER TAB IN VISIO, IMAGES 1 - 6 CONVERT BUT 7 + 8 HAVE THE LINES THROUGH THEM.

I REPEAT THE PROCESS THIS TIME USING MY PRINT COMMAND TO BRING UP PDF MAKER, IMAGES 2 + 3 HAVE THE LINES THROUGH THEM AND IMAGES 1, 4-8 CONVERT PROPERLLY.

THIS IS THE FIRST TIME I HAVE SEEN THIS SO I ASKED A COWORKER THAT STILL WAS USING ACROBAT 7 FOR THESE FUNCTIONS.
ALL IMAGES CONVERT PROPERLLY. I HAVE REBOOTED, REMOVED ALL IMAGES AND REINSERTED THE IMAGES. IMAGES ARE STD JPGS, GIFS, OR BMP.

ALL SETTINGS IN ACROBAT ARE DEFAULT

My Product Information:
Acrobat Pro 9.0, Windows
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2008-08-04 10:45:54
#1
michaelejahn
Registered: Apr 26 2006
Posts: 232
Dragging image into Visio from the web sounds like a bad idea to me - better to save the images and then open them or place them from a file on your hard drive. In this manner, Visio can send the files instead of some preview of the file.

This is a WAG on my part, no direct experience.

It may be that Acrobat 9 is more fussy about images, but this surprises me that Acrobat 9 does a worse job then Acrobat 7 at something.

I am not sure using your "print" command uses PDF Maker (I thought this used Distiller) - where as the PDF maker uses the Adobe PDF Lib.

Michael Jahn
Application Support Specialist
Compose Systems Inc, USA.
4740 Northgate Blvd. Suite 100
Sacramento, CA 95834
Tel: (916) 920-3838 ext 102
Fax: (916) 923-6776
Email: michaelejahn [at] composeusa [dot] com
Web: www.composeusa.com

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2008-08-04 10:58:11
#2
carlucci
Registered: Aug 4 2008
Posts: 8
Thanks for replying so quick. and yes all the images are brought into paint shop pro, edited, cropped, etc and converted to visio stencil images that have worked fine for 2 years in all of my previous visios and PDF conversions. I tried using the PDF icons in my tools versus the adode PDF pulldown with the same results. Adobe needs to tell me the difference between the PDF maker and the 'print' functions since different images convert correctly based on the way you convert the visio... 2 words: Wa Ierd
I can create the problem on demand. Whats the right way to get an example of the error to someone at Adobe?
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2008-08-04 21:56:43
#3
abhigyan
Expert
Registered: Nov 29 2007
Posts: 223
Can you post the sample Visio/PDF files for us to see?
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2008-08-05 07:08:44
#4
carlucci
Registered: Aug 4 2008
Posts: 8
yes i can send you the files but dont know how to attach a file to these forum forms, do you? i will contact you by email...
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