Adobe Acrobat

2010-12-02 21:01:37

animalwatcher

Registered: Mar 11 2009

Posts: 16

Answered

Hi,

I've just gotten my computer back with upgrades to Windows 7 64bit, Office Enterprise. Clean install on everything.

I've tried to create a PDF from a Word and Excel document, via the add-in tab. None of the icons would do anything, then when I clicked the preferences one, it shuts down the program and I get:

"Word experienced a serious problem with the acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, ( I have), you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Help! I've disabled it in Word. (how do I get it back now?)

So frustrating!

Thanks for your help,

My Product Information:
Acrobat Pro 9.2, Windows

2010-12-15 06:00:30

lkassuba

Registered: Jun 28 2007

Posts: 3636

Accepted Answer

Acrobat 9 and using the PDFMaker in Office 2010 isn't an officially supported configuration; however there are some workarounds in this technical note. Acrobat X supports the 32-bit version of Office 2010 but not the 64-bit version.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

2010-12-17 20:01:14

animalwatcher

Registered: Mar 11 2009

Posts: 16

Thanks. So will Acrobat X ever work with 64 version of Office?

I can do the work around and am still able to do much on Acrobat Pro 9, which I am thankful for.

Do you have any idea if Acrobat X will soon be included in the Adobe packages, say of Photoshop 5, and Illustrator etc? I noticed they still have Acrobat 9 included.

thanks, love forums for the answers, appreciate it.

2010-12-18 11:27:48

UVSAR

Registered: Oct 29 2008

Posts: 1357

animalwatcher wrote:

Thanks. So will Acrobat X ever work with 64 version of Office?

We cannot make future-facing statements regarding Adobe products, however at such time as the x64 flavor of Office 2010 is suitable for production code to target, Adobe will of course review the options for PDFMaker. There is no announced timeline for x64 support nor any promise that it will happen in this product cycle.

animalwatcher wrote:

Do you have any idea if Acrobat X will soon be included in the Adobe packages, say of Photoshop 5, and Illustrator etc? I noticed they still have Acrobat 9 included.

The next dot release of Creative Suite 5 will include Acrobat X Pro in place of Acrobat 9 Pro. Pricing and schedules for the dot release are not something we can talk about yet.

There have been no formal announcements regarding other bundle products (Technical Communication Suite, etc.) - the upgrade is not as simple as for CS5, since TCS currently includes the Pro Extended version which is no longer produced.

2010-12-18 13:30:04

animalwatcher

Registered: Mar 11 2009

Posts: 16

Thanks UVSAR, browsed your blog and will bookmark it.

2010-12-20 22:49:09

Karunakaran

Registered: Dec 20 2010

Posts: 1

animalwatcher wrote:

Hi,I've just gotten my computer back with upgrades to Windows 7 64bit, Office Enterprise. Clean install on everything.

I've tried to create a PDF from a Word and Excel document, via the add-in tab. None of the icons would do anything, then when I clicked the preferences one, it shuts down the program and I get:

"Word experienced a serious problem with the acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, ( I have), you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Help! I've disabled it in Word. (how do I get it back now?)

So frustrating!

Thanks for your help,

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PDF Maker in Word/Excel shuts down program