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Recipient cannot open pdf file

2007-02-20 13:41:30

mjgaskell

Registered: Feb 20 2007

Posts: 4

Some recipients of my pdf attachments cannot open them. If I use another computer in the office, they can open the pdf attachment. Both computers have the same version of Acrobat Standard 6.0. I am creating the pdf file using the PDF printer driver. Perhaps it is an Outlook email problem, but most people CAN open the files. Can you help? Thanks, Jeannine

My Product Information:
Acrobat Standard 6.0.1, Windows

2007-02-21 09:05:37

dbaker

Registered: Feb 10 2006

Posts: 413

Hi Jeannine --

The problem isn't likely related to Outlook.

Can you create the file using the PDFMaker? Or from within Acrobat?

I suggest you repair the program to see if that helps. Choose Help > Repair Acrobat Installation.donna.

A prolific author and writer of many Acrobat books, as well as books on graphic and Web design software.
Donna lives on a lakeshore in central Canada, where all manner of wildlife from muskrats to coyotes come to call.

2007-02-21 09:57:51

mjgaskell

Registered: Feb 20 2007

Posts: 4

I don't understand, "Can you create th file using the PDFMaker? Or from within Acrobat? This is what I do:
From an application, I hit print and and choose the "Adobe PDF" as the printer. It generates the file into pdf and opens the document in Acrobat. I close Acrobat and send the file as an attachment.
Thanks, Jeannine

2008-04-30 06:29:38

fyz

Registered: Apr 2 2008

Posts: 9

Hi,

If you still create corrupted pdf files, you can try a utility called Advanced PDF Repair to repair your PDF file. It works rather well for my corrupt PDF files. Its web address is http://www.datanumen.com/apdfr/ Hope this helps.

Alan

2011-03-29 10:41:31

Jekis46

Registered: Mar 25 2011

Posts: 1

There are many options for data recovery, you can try first to recover deleted files Undelete Free or pdf repair adobe.