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Reinstalled acrobat 8 pro - settings missing off create PFD menu

Forum Index > PDF Creation > Reinstalled acrobat 8 pro - settings missing off create PFD menu
2010-06-13 01:18:35
joddle
Registered: Jun 12 2010
Posts: 4

I bet this is already posted somewhere but not been able to find it yet.
Have been using Acrobat 8 pro for many years but after a machine rebuild I reinstalled it and at first everything seemed fine - however when using the general interface from acrobat 8 if I want to create a PDF the joboptions menu at the bottom right side remains greyed out so I cannot select the type of PDF I wish to create. However in Distiller everything appears to be there. I have tried reinstalling 3 times now but it is always the same. I am the only user registeted on the PC so there is only my admin account which is where I have installed from. Everyone else I know using the programme has full acess to the joboptions from the menu - as I did before my "crash". Any clues please.....

My Product Information:
Acrobat Pro 8.1.7, Windows
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2010-06-16 05:10:45
#1
joddle
Registered: Jun 12 2010
Posts: 4
Just to add. I see on other forums that it is possible to copy the "joboptions" files to a specific folder to cure the problem but on my installation I dont have a "c:\users\" folder as indicated. Is there somewhere else the programme is looking for these?

ALso when I uninstalled in order to reinstall - the computer seemed to remember I have already installed as it does not ask for the licence code again - is it posible to completely uninstall Acrobat 8 pro so any reinstallation is treated as new again? I was thinking this memory effect may be why the reinstall deos not seem to cure the problem.
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2010-06-22 02:21:28
#2
joddle
Registered: Jun 12 2010
Posts: 4
Ah well - found the problem - of course it pays to read the instructions carefully. I had forgotton that you need to select the file type to be processed before you get access to the joboptions. The default all files option keeps the settings greyed out. Only when you select a transformable file such as EPS or PS that it then allows all the options to be come available. Lesson learned....
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