I have a customer who uses Outlook 2003, Adobe 7.05 and WinXP Professional to send messages to his boss. The boss wants to save the emails as pdf files (file, print, choose adobe pdf, print). However, no matter who my customer sends emails to, when we try this feature, all we get are log files, no pdf files. When I sign onto his computer (with my admin rights), the emails can be saved as pdf files. Any suggestions on how to get his email to save as a pdf? Thanks.
Saving Outlook Email as PDF
2008-03-29 14:49:58
My Product Information:
Acrobat Pro 7.0.5, Windows
Acrobat Pro 7.0.5, Windows
2008-03-30 23:37:37
#1
Can you tell us what's in the log files, do they indicate any error?
2008-04-03 11:28:04
#2
huge file name.log (mostly numbers in the file name)
%%{productname: distiller}%%
%%{error: rangecheck; offendingcomand: endcidrange; error info: charOffsets
Stack:
50376
(ae)
etc, etc, etc (8 pages worth)
%%{flushing: rest of job (to end-of-file) will be ignored}%%
%%{warning: postscript error. no pdf file produced.}%%
%%{productname: distiller}%%
%%{error: rangecheck; offendingcomand: endcidrange; error info: charOffsets
Stack:
50376
(ae)
etc, etc, etc (8 pages worth)
%%{flushing: rest of job (to end-of-file) will be ignored}%%
%%{warning: postscript error. no pdf file produced.}%%