I apologize in advance if this topic is not within the intended scope of this forum.
When I create a PDF from the scanner, the TWAIN scanner settings dialog always shows Grayscale, 200x200, even though my selected settings file should make it B&W 300x300. If I just reselect the settings file from the dropdown (upper right corner of TWAIN dialog), the settings are set and all is well.
This happens on every scan, even without leaving Acrobat between scans.
This does not happen when I scan with other scanning applications (e.g. Scandall).
This also does not happen on our sister scan station with a Fujitsu fi4990C attached in a similar environment.
Has anyone else experienced this behavior? Is this a known Acrobat problem? Are there any remedies? This sure is a headache for our users!
Environment: Windows XP Professional, Adobe Acrobat 7, Fujitsu M4099D scanner on Adaptec SCSI card, Fujitsu TWAIN driver version 9.16.181.
Thank you for any tips or suggestions or pointers!