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acrobat x prints blank page when using stamps

ad163
Registered: Nov 1 2011
Posts: 2

I have win7 with acrobat x pro. whenever i place a stamp on a page in acrobat, that page comes out blank when printing (other pages without stamps print ok). do i need to configure some settings? please help. thanks.

My Product Information:
Acrobat Pro 10.1, Windows
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
That sounds really bad. So the page already has text and graphics on it? And adding the stamp causes it to print blank? Is this repeatable on any document? with any stamp?

Are your print options set to print "Document and Markups". This option is on the top right part of the print dialog. You might want to try seeing what happens with the different options.

Can you "Print to PDF" and post the result somewhere we can download it, such as www.Acrobat.com?

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script

ad163
Registered: Nov 1 2011
Posts: 2
Thom,

Thanks for helping out. It happens with any document and stamp. I've also tried with the print option that you mentioned, but it doesn't solve the problem. The only work-around that works so far is by printing it as an image in the print configuration. Is this a bug?
thomp
Expert
Registered: Feb 15 2006
Posts: 4411
You are experiencing some kind of abnormal operation in Acrobat. Have you tried updating Acrobat to 10.1.1? How about doing an installation repair?

In the past people have reported similar strangenesses with Acrobat that turned out to be related to something in the system configuration that was not directly related to the issue. I'm pretty sure that several of the fixes had to do with an installed print driver. This may be your issue. Since the print to image is working you can be assured that it is ripping correctly inside the Acrobat environment. You might also try printing to PDF and/or to PostScript to see what the results are. Can you print to a different printer? try updating/reinstalling the print driver.

Thom Parker
The source for PDF Scripting Info
www.pdfscripting.com
Very Important - How to Debug Your Script