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Can't print documents with custom encoding

Forum Index > Printing & Prepress > Can't print documents with custom encoding
2008-07-14 10:53:11
emsoto1
Registered: Jul 10 2008
Posts: 6

Hello, I'm using acrobat 7.0 standard on Windows XP Pro sp2 and when I try to print a document with custom encoding all I get is squares and rectangles. I can print other PDF's without a problem and others can print the same custom encoded documents without a problem.

Help!

thanks,
Ed

My Product Information:
Acrobat Standard 7.0, Windows
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2008-07-31 11:25:04
#1
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
What type of fonts are these (i.e., Bitmap, dFonts, Multiple Master, OpenType, TrueType, Type 1, or Type 3)?

Are these same fonts also installed on the computers that can print the custom encoded documents?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-07-31 12:07:55
#2
emsoto1
Registered: Jul 10 2008
Posts: 6
TrueType and it's installed on the computer that can't print and the others that can. He just can't print anything with custom encoding?

Thanks for responding,
Eddie
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2008-08-01 06:04:16
#3
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
Are the drivers updated for this computer? Have you tried "Print as Image" in the Acrobat Print dialog?

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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2008-08-01 07:15:34
#4
emsoto1
Registered: Jul 10 2008
Posts: 6
I will try that when I can. Which drivers are you referring to?
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2008-08-04 07:26:22
#5
lkassuba
ExpertTeam
Registered: Jun 28 2007
Posts: 3636
The updated print drivers from your printer manufacturer.

Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.

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