Using Windows 7, after I open a PDF document and click on the print icon, the printer does not respond, yet I can print any other document such as Word or Excel and also any Web page. When I try printing the same PDF document using another computer running Windows XP to the same printer, it prints without any problem. I uninstalled Reader 9.3 and re-installed it with no success. I tried printing as image, also no response. Please help!
Can't print PDF Document
2010-05-30 09:15:38
My Product Information:
Reader 9.3, Windows
Reader 9.3, Windows
2010-06-02 13:25:12
#2
Yes, I've updated the printer driver for Windows 7, but that is not the problem as I can print any documents and Web pages but I can't print any PDF documents. PDF documents that I saved earlier and was able to print simply won't print now. When I give the print command, there is no response or error message.
2010-06-10 11:52:06
#3
I have the same problem on my co-workers Mac. Adobe Reader 8, 9 and Pro 8 will not print a pdf file. I can print pdf files fine from the Mac Preview application. I've uninstalled and reinstalled the printer (Epson RX595) with a newly downloaded driver. I've deleted .plist preference files. Nothing works! The data set sent to the printer and as far as the Mac is concerned, it printed, that's what the queue says anyway. The printers head dances a bit and then just stops without printing. The strange thing is that my Mac prints pdf's fine, to a printer that is the same model. There's got to be some preference and is directly related to the Acrobat programs. I just can't figure out what it is! Any help out there from somebody smarter than me, would be greatly appreciated. I don't have any hair left!
2010-06-10 13:25:39
#4
I've finally fixed the problem. At first I tried to update the printer drivers by downloading them from HP's web site. However, the updated drivers would not install properly. I then removed the printer and all the associated files and then simply connected the USB cable to the computer and allowed Windows 7 to automatically install the printer software and all the updated drivers. It works just fine now.
2010-06-15 08:18:28
#5
I've finally fixed the problem. At first I tried to update the printer drivers by downloading them from HP's web site. However, the updated drivers would not install properly. I then removed the printer and all the associated files and then simply connected the USB cable to the computer and allowed Windows 7 to automatically install the printer software and all the updated drivers. It works just fine now.
Thanks for posting your solution.
2010-06-22 08:51:47
#6
Is there another solution? My problem is a little different because all the printers I cannot print PDF files to are network printers, and are all different manufacturers and models.
2010-07-14 12:34:03
#7
I've spent most of the morning trying to get .pdf to print after upgrading to Windows 7. After reloading the updated HP Officejet 6310 software several times (it seemed to update successfully), I deleted the Reader 9.3.3 software I'd previously downloaded, then downloaded and installed again. It works fine.
So, clean off old files, then download and install new printer drivers then download and install reader.
Hope this helps someone.
So, clean off old files, then download and install new printer drivers then download and install reader.
Hope this helps someone.
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.