I have a user running Acrobat 6 Pro on Windows XP Pro. The printer is a HP Deskjet 960Cse. When they print color PDF's, the output is in B&W. I checked the Acrobat and printer settings and it's set to color. The strange thing is that I can save the PDF as a JPG, then print full color from there. This problem seems to be isolated to PDF's as all other programs print in color. Any ideas? Thanks!
Make sure the "Print color as black" is not selected in the Print menu. If this is not the issue, I would recommend using the printing troubleshooting guide to methodically determine the problem. The troubleshooting guide is located at:
[url=http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2]http://kb.adobe.com/selfservice/viewContent.do?externalId=333214&sliceId=2[/url]Hope this helps,
Lori
Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com.